Public Safety Officer- Casual, 2nd shift

CHS Children's Hospital and Health System, Inc.; United States; On-site; USD 30,000 - 50,000; Full time

Job summary

CHS Children's Hospital and Health System, Inc. seeks a Public Safety Officer to support safety operations. This role involves patrolling facilities, responding to emergencies, and performing weapon screenings. Qualified candidates should have a high school diploma and experience in security, as well as strong communication and analytical skills.

Certifications such as BLS and MCPP are required, along with continuous training. This is an at-will employment position ensuring a safe environment for all staff and patients.

Qualifications

• Must pass Physical Capacity Exam (PCE) and training in intervention techniques.
• 1+ year of experience as a uniformed security officer in healthcare security.
• Must obtain BLS certification within 90 days.

Responsibilities

• Patrol designated areas and investigate unusual occurrences.
• Respond to emergency situations including crowd control.
• Assist Dispatchers in the Communication Center.

Skills

Interpersonal communication skills

Analytical skills

Proficient writing skills

Education

High School diploma or equivalent

Post-high school coursework in criminal justice

Tools

Microsoft Word

Microsoft Excel

Surveillance systems

Job description

Job Summary

Provide support to Public Safety operations at Children’s Wisconsin facilities, including patrol, incident investigation, de‑escalation, weapon screening, and liaison with security departments.

Essential Functions

• Patrol designated areas of facilities and grounds on foot according to schedule, investigating unusual occurrences.
• Conduct parking enforcement duties, operating parking equipment, greeting and directing customers.
• Investigate and write incident reports for security‑related incidents, obtain evidence, interview witnesses, victims, and suspects.
• Assist Public Safety Dispatchers in the Communication Center, dispatch appropriate personnel, answer emergency line (88), monitor cameras and alarm systems, and respond to intercom and elevator calls.
• Respond to a variety of emergency situations, including crowd control, disturbance resolution, verbal and physical intervention, firefighting duties, and combative or disruptive patients.
• Perform Weapon Screening services at designated locations to prevent weapons from entering the property, secure property/evidence as directed, and liaise with campus Public Safety/Security and law enforcement.
• Question or detain suspicious individuals or criminal violators on CW leased or owned properties, restraining individuals according to training standards.
• Badge and screen visitors per the visitation policy, determine guest destinations, provide wayfinding, direct and escort employees, staff, visitors, clients, and patients.
• Conduct traffic control functions and provide basic hospital information services at the Welcome Center.
• Maintain current knowledge of CW policy, procedures, and Standards of Work through regular review of communications and attendance at relevant meetings.

Education

• High School graduate, GED, or High School Equivalency Diploma (HSED) required.
• Post‑high school coursework in criminal justice or an equivalent field of study preferred.

Experience

• 1+ year of customer service experience.
• 1+ year of experience as a uniformed security officer in healthcare security, public safety, corporate security, law enforcement, or military service.
• 1+ year of experience performing weapon screening.

Knowledge, Skills, and Abilities

• Complete all required introductory and annual competency training.
• Read and write proficiently for incident reports and recordkeeping.
• Strong interpersonal, written, and verbal communication skills.
• Intermediate computer skills, including PC software, Microsoft Word, Excel, Access, Epic, CAD, incident reporting, surveillance systems, and weapon screening systems.
• Analytical skills for inspecting, responding, and managing emergent situations, ensuring safety and security.
• Pass Physical Capacity Exam (PCE) and maintain all training requirements in physical/verbal intervention, control technique programs, and use of security equipment.
• Complete and maintain training in Marcus Crisis Prevention Program (MCPP) and Defensive Tactics for Security (DTS).
• In possession of or ability to obtain IAHSS Basic certification within 6 months of hire or promotion.

Licenses and Certifications

• BLS – Basic Life Support Healthcare Provider (American Heart Association/American Red Cross/National Safety Council) required within 90 days.
• Marcus Crisis Prevention Program (MCPP) certification required.
• Defensive Tactics for Security (DTS) certification required within 3 months of hire or promotion.

Employment Conditions

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that may be requested in the performance of this job. Employment is at‑will. This document does not create an employment contract, implied or otherwise.

Equal Opportunity Employer

Children’s Wisconsin is an equal opportunity/affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by law.