Public Safety Associate - full-time, first shift

CHS Children's Hospital and Health System, Inc.; Milwaukee (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

Children’s Wisconsin is seeking a Public Safety Associate to support security operations across our Milwaukee facilities. You will greet guests, verify access credentials, guide visitors, and screen for weapons in accordance with policy.

The role emphasizes safety, customer service, and collaboration with hospital staff. A high school diploma and 1+ year in customer service are required, with healthcare security experience preferred.

Qualifications

• 1+ years experience in customer service.
• 1+ years experience as a uniformed security officer in healthcare or related field preferred.
• Basic familiarity with weapon screening preferred.

Responsibilities

• Greet and assist visitors at Welcome Center.
• Credential and screen visitors per policy; provide directions and wayfinding.
• Perform weapon screening at designated locations; coordinate with security/law enforcement as needed.
• Maintain a safe, orderly environment and report incidents.
• Keep knowledge of CW policies up-to-date and follow SOW standards.

Skills

Customer service

HIPAA compliance

Communication

Security awareness

Emergency response

Education

High school diploma or GED

Tools

Badge access systems

Microsoft Word/Excel

Job description

At Children’s Wisconsin, we believe kids deserve the best. Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well‑being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country. We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day.

Job Summary

Public Safety Associate (PSA) is a uniform position responsible for providing support to Public Safety operations at CW facilities. Duties may include, but limited to, any or all of the following: provide badge access credentialing services; actively greet and engage with guests, and visitors to ensure a positive experience; badge and screen visitors according to visitation guidelines; determine the guest's destination and transportation needs, providing assistance as needed; direct visitors with precise way finding; report suspicious activities; provide support and guidance to visitors during emergency conditions; perform Weapon Screening services at designated locations to prevent weapons and other prohibited property from entering Children's property.

Essential Functions

• Primarily works at Welcome Center stations. Badges and screens visitors per our visitation policy. Determines the guest’s destination and transportation needs, and directs them with precise way finding. Directs visitors to all ambulatory clinics, ancillary locations, inpatient areas, EDTC and amenities located on the Milwaukee campus.
• Builds credible relationships with customers by delivering personal attention, demonstrating respect, recognizing patient’s rights under HIPAA and maintaining patient confidentiality, responding to customer concerns, questions and needs, establishing trust and maintaining a positive representation of Children’s Wisconsin.
• Performs Weapon Screening services at designated locations to prevent weapons and other prohibited property from entering Children’s property. Secures property/evidence as needed/directed. Liaisons with local law enforcement.
• Maintains area in a safe condition during emergency conditions. Maintains area in a neat and orderly condition and contacts appropriate departments as needed.
• Maintains current knowledge of CW policy and procedures and department Standards of Work (SOW) through regular and timely independent review of internal communication including emails, Newsbreak and attendance at relevant meetings.
• Responsible for understanding and adhering to the Children’s Organizational Code of Ethics and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to Children's business.

Education

• High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) required
• Post high school coursework in criminal justice or equivalent field of study. preferred

Experience

• 1+ years Experience in customer service required
• 1+ years Experience as a uniformed security officer in healthcare security, public safety, corporate security, law enforcement, and/or military service. preferred
• 1+ years Experience performing weapon screening. preferred

Knowledge, Skills and Abilities

• Ability to assess demeanor of internal and external customers, adjusting approach as appropriate to those who could be lost, confused, joyful, upset or demanding with the goal of enhancing the overall experience. Ability to remain calm under pressure to support a safe, welcoming, and therapeutic environment.
• Ability to successfully complete all required introductory and annual competency training processes to effectively perform duties and responsibilities of position.
• Basic computer skills in order to utilize and independently troubleshoot and resolve issues with equipment and systems (PC software applications, Microsoft Word, Excel Access, CAD, Incident Reporting, Surveillance Systems, Hospital software applications, EPIC, etc.)
• Ability to read and write in order to complete required reports and perform various recordkeeping activities
• Critical thinking skills required to make independent decisions and problem solve in a complex, fast paced environment.
• Excellent customer service and prioritization skills are essential.
• Exudes confidence and finesse in stressful situations-effectively diffusing negativity. Interpersonal skills necessary to effectively interact with a variety of hospital employees, patients, and visitors, sometimes under potentially stressful situations.
• Strong interpersonal, written and verbal communication skills to effectively interact with a variety of hospital employees, staff and visitors. The ability to interact with team members with positive intent and create innovative solutions through collaborative relationships.
• Ability to use weapon screening technologies to effectively perform duties and responsibilities.

Licenses and Certifications

• BLS-Basic Life Support Healthcare Provider - American Heart Association/American Red Cross/National Safety Council within 90 Days required

Required for All Jobs

• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be requested in the performance of this job.
• Employment is at-will. This document does not create an employment contract, implied or otherwise.

Children’s Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.

Certifications/Licenses: BLS-Basic Life Support Healthcare Provider - American Heart Association/American Red Cross/National Safety Council Dedicated solely to the health and well‑being of children We are the region's only independent healthcare system dedicated solely to the health and well‑being of children. In Milwaukee and throughout the state, we provide kids and their families a wide range of care and support - everything from routine care for ear aches or sore throats to life saving advances and treatment options. Our academic partner, The Medical College of Wisconsin, brings many of the nation's most well‑respected doctors to our team. Together we work to ensure that every child and family we serve receives nothing but the best. Learn more about our affiliation with the Medical College of Wisconsin and the power of academic medicine.