Public Safety IT Systems Lead

Gwinnett County; Lawrenceville (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

Gwinnett County seeks an experienced Public Safety IT Manager to supervise staff and oversee the administration of mission-critical public safety systems, including CAD, RMS, and mobile apps. You will coordinate with agencies, county IT, and vendors to ensure reliable service delivery and effective operations.

Responsibilities include prioritizing workloads, guiding system upgrades, and maintaining security and data integrity across CJIS/GCIC-compliant environments.

Qualifications

• Staff supervision and performance management experience
• Technical leadership for mission-critical public safety systems
• Strong collaboration with public safety agencies and vendors
• Experience with system upgrades and incident resolution

Responsibilities

• Assigns and reviews staff work, sets schedules and priorities, and conducts performance evaluations.
• Provides guidance and escalation support for complex issues across CAD/RMS and related platforms.
• Oversees maintenance, configuration, and operational support of mission-critical public safety applications.
• Coordinates with vendors and stakeholders to improve system reliability and service delivery.
• Monitors application performance, availability, and integration reliability.
• Drives testing, deployment, and validation of upgrades and technology deployments.

Skills

Staff supervision

Technical leadership

Public safety IT

Vendor coordination

Job description

Gwinnett County seeks an experienced Public Safety IT Manager to supervise staff and oversee the administration of mission-critical public safety systems, including CAD, RMS, and mobile apps. You will coordinate with agencies, county IT, and vendors to ensure reliable service delivery and effective operations.

Responsibilities include prioritizing workloads, guiding system upgrades, and maintaining security and data integrity across CJIS/GCIC-compliant environments.