Public Safety, Information Center - Student Assistant

The California State University; San Bernardino (CA); On-site; USD 34,000 - 37,000; Part time

Job summary

The California State University, San Bernardino is seeking a Student Assistant to support Information Center operations on campus. The role involves helping with permit issuance, customer service at the information windows, and assisting with events and field operations.

Responsibilities include handling guest requests, processing permit sales, and maintaining records while coordinating with Information Center staff.

Qualifications

• CSU student status or admission/registration required.
• Maintain a 2.0 GPA or higher per semester and cumulatively.
• International students must be enrolled full-time (undergraduate 12 units; graduate 6 units).
• Eligible to work in the United States.

Responsibilities

• Serve as primary contact at Information Center service window.
• Answer phones, emails, and online chat; greet campus visitors.
• Assist with permit issuance via the T2 system and special event permit sales.
• Maintain and organize permits and related records; monitor supplies.

Skills

Customer service

Communication

Multitasking

Confidentiality

Teamwork

Education

CSU student enrollment

GPA 2.0+

Tools

Microsoft Word

PowerPoint

Excel

Job description

Public Safety, Information Center - Student Assistant

Job no: 563230
Work type: Student Assistant
Location: San Bernardino - San Bernardino Campus
Categories: Administrative, Temporary, Part Time, On-site (work in-person at business location), Unit 15 - CSUEU - Student Assistants

Under direct supervision of the Director, the student will be responsible for assisting the Information Services Coordinators along with the Events and Equipment Analyst on the day-to-day operations of the campus' two Information Centers and occasionally the parking main office. Responsibilities include distributing permits, logging in permits, selling permits on T2, distributing campus information to faculty, staff, students and visitors, receiving and managing of daily guest permit requests, reconciling the monies received from Special Event permit sales and reconciling the monies when applicable within the Information Centers. Assisting Information Center staff with permit dispenser cash collections and the performance of routine equipment maintenance

The student will also be required to assist with special events taking place on campus such as directing traffic, moving equipment and any other duties needed in the field during special events. In addition, the incumbent will be responsible for helping assist guests at the parking dispensers during special events and normal operational hours. The incumbent will assist with department communications via phone, email, and online chat . The position does have a mandatory uniform which consists of a blue polo (polo provided by the department) along with black pants with black shoes. No open toed shoes or crocs. Other duties as assigned by supervisors.

Responsibilities

Under direct supervision, duties include but not limited to:

Customer Service:

• Student Assistants will serve as the primary point of contact for the Information Centers (IC) service window.
• Communicate effectively with guests through verbal, written, and electronic channels, including servicing guests at the window, answering phones, sending emails, engaging in online chat, and greeting clients upon entry to the university.
• Aid guests at parking dispensers during both regular operational hours and special events.
• Deliver exceptional customer service in-person, over the telephone, and through electronic communication channels such as email and online chat.

Office Support:

• Assist in the issuance and sale of permits using the T2 system.
• Provide support for permit sales during special events.
• Organize and maintain records of all permits across various documents.
• Create, update, and organize records as necessary.
• Monitor and replenish supplies within the Information Centers.
• Assist with clerical tasks to ensure an orderly working environment.

Field Operations:

• Participate in special events on campus, including job fairs, tabling, special event permit sales, event traffic control, dispenser coverage, commencement, homecoming, coyote fest, late-night activities, and the first week of classes, among others.
• Operate effectively in a fast-paced environment with multiple distractions, exercising independent judgment, discretion, and initiative to address problems, and developing practical, thorough, and innovative solutions.
• Assisting Information Center staff with permit dispenser cash collections and the performance of routine equipment maintenance
• Student Assistants will undertake additional duties and responsibilities as assigned.

Minimum Qualifications

• Ability to learn and perform assigned work; follow oral instructions; work cooperatively with faculty, staff, and other students; communicate effectively with all levels; and read and write English at a level appropriate to the position.
• Special Qualification: Admission or registration as a CSU student.

Required Qualifications

• Maintain a 2.0 G.P.A. or greater per semester and cumulative.
• Students must be enrolled in at least halftime units at CSUSB (6 units undergraduate; 3 units graduate)
• International students must have full-time enrollment at CSUSB. (12 units undergraduate; 6 units graduate)
• Eligible to work in the United States
• Payroll Requirement: Social Security Card

Preferred Qualifications

• Possess confidentiality standards
• Ability to communicate and write proficiently.
• Ability to learn quickly and complete assignments in a timely manner.
• Ability to multitask.
• Incumbents must be detail oriented, punctual and reliable.
• Ability to work both in a team and individual environment.
• Ability to lift more than 25 pounds.
• Possess a valid driver’s license.
• Interpersonal skills
• Experience using Microsoft word, PowerPoint, excel and other applications.
• Customer service experience
• Inventory experience.

License / Certification

Possess a valid drivers license.

Compensation and Benefits

Student Employment Anticipated Hiring Range: $16.90 per hour.

The compensation offered will consider internal equity and experience among other factors.

Position Information

Work status: Part-Time, Temporary, Seasonal

Academic year available hours: Monday through Friday (8:00 am – 5:00 pm).

Summer available hours: Monday through Thursday (7:00 am - 5:30 pm).

The application deadline is: November 04, 2026; however, the position may close when an adequate number of qualified applications are received.

This is an 'On-Campus Only' position. Student Employees are not eligible to telecommute at any time.

California State University, San Bernardino, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

California State University, San Bernardino in not a sponsoring agency for staff or management positions (i.e. H1-B Visas).

Education Code 89521 Requirements

Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

Conditions of Employment

Background Check

Satisfactory completion of a background check (including a criminal records check) may be required for student employment purposes. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check when required may affect the continued employment of a current CSU employee who was conditionally offered the position.

Driver’s License Check

Possession of a valid Driver's License may be required. Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver’s license and reflects driving record.

I-9

CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

On Campus Commitment

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.

Reasonable Accommodation

We provide reasonable accommodation to applicants and employees with disabilities. Applicants with questions about access or requiring reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at [e-mail] .

Clery Act

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act .

Advertised: Oct 14 2026 Pacific Daylight Time
Applications close: Nov 04 2026 Pacific Standard Time