Admissions Operations and Systems, Front Counter - Federal Work Study Student Assistant

The California State University; San Bernardino (CA); On-site; USD 19,000 - 27,000; Part time

Job summary

California State University, San Bernardino is seeking a motivated Student Assistant for Admissions Operations and Systems. You will greet guests, handle inquiries, and perform data entry in a collaborative on-campus environment.

The role requires FAFSA completion, satisfactory academic progress, and enrollment as a CSUSB student in good standing. It offers flexible hours within a part-time, temporary framework and a campus-based setting.

Qualifications

• Ability to learn and perform assigned work; follow oral instructions; communicate effectively; read/write English.
• Special Qualification: Admission or registration as a CSU student.
• Maintain 2.0 GPA or greater per semester and cumulative.
• Enroll at CSUSB at least halftime (6 undergrad / 3 grad units).
• International students must have full-time enrollment (12 undergrad / 6 grad).
• Eligible to work in the United States; Payroll: Social Security Card.
• Current CSUSB student in good academic standing (preferred).
• Excellent communication, organizational skills, and attention to detail.
• Ability to work independently and as part of a team; prior customer service/public speaking a plus.

Responsibilities

• Assist prospective students with CSUSB applications and admissions inquiries in person or by phone.
• Schedule appointments for Admissions Counselors.
• Process receipts for transcripts, test scores, and residency information.
• Support Admissions events, programs, and off-campus visits.
• Conduct campus tours for individuals and groups.
• Perform general office tasks and handle confidential materials.
• Attend college fairs representing CSUSB for recruitment.
• Present admissions information to K-12 audiences.
• Participate in call campaigns and maintain accurate records.

Skills

Customer service

Data entry

Communication skills

Organizational skills

Teamwork

Public speaking

Job description

Admissions Operations and Systems, Front Counter - Federal Work Study Student Assistant

Job no: 563232
Work type: Student Assistant - Federal Work Study
Location: San Bernardino - San Bernardino Campus
Categories: Administrative, Temporary, Part Time, On-site (work in-person at business location), Unit 15 - CSUEU - Student Assistants

• Must complete a Free Application for Federal Student Aid (FAFSA) for the current award year
• Must maintain Satisfactory Academic Progress standards
• Must be enrolled in at least half-time. (6 units undergraduate; 3units graduate) per semester
• Must have a federal need of at least $2,000
• Submit all requested financial aid documentation from your To-Do-List by the due date
• Must have an official award notification from the Financial Aid Office
• Must be a U.S. citizen, eligible non-citizen, or permanent resident

FWS Waiting List: Students not awarded FWS may be added to the FWS Waiting List. Please email us at [e-mail]

NOTE: Program funding is limited, applying through the FWS Waiting List does not guarantee a FWS award.

Job Summary

Under direct supervision of the Director, the Office of Admissions, Operations and Systems is seeking a motivated and enthusiastic Student Assistant to join our team. This position will provide valuable experience in customer service, and data entry. You will be part of a vibrant and collaborative environment where your contributions are not only valued but celebrated! Our team is dedicated to providing outstanding service to prospective students and their families, ensuring they have a positive and memorable experience.

As a student assistant, you'll work closely with passionate and experienced professionals who are enthusiastic about education and student success. You’ll receive hands on guidance and mentorship, helping you develop valuable skills that will benefit your future career. Plus, you'll build lasting friendships and a network of support within the university community. Whether you’re greeting guests, answering phones, or handling inquiries, you’ll have a blast while making a real impact!

Training

• Admissions requirements, application processes, and deadlines.
• Navigating the admissions database.

• Gain valuable work experience in a professional office setting.
• Develop skills in customer service, data management, and public relations.
• Opportunity to network with university staff and prospective students.
• Flexible hours to accommodate your academic schedule.

Majors That Would Benefit

All majors are welcome to apply, but this position will provide relatable skills for the following majors:

• Business Administration: Gain experience in customer service, communication, and organizational skills.
• Communication Studies: Enhance public speaking, interpersonal communication, and outreach abilities.
• Education: Learn about the admissions process, student interactions, and educational outreach.
• Social Sciences: Improve communication skills and understand diverse perspectives through interactions with prospective students.

Responsibilities

• Assist prospective students with their CSUSB application and admissions inquiries via phone or in person.
• Schedule appointments for students to see Admissions Counselors.
• Take in and write receipts for student documents such as, transcripts, test scores, and residency information.
• Assist with all Admissions and Student Recruitment programs, events, and off campus visits.
• Conduct campus tours to individuals and groups
• Perform general office activities, such as typing, operating office machines, processing mail, or securing confidential materials.
• Attend college fairs, representing CSUSB for the recruitment of prospective students to the university
• Conduct admissions presentations to K-12 students wishing to learn more about higher education, requirements, etc.
• Participate in call campaigns
• Perform other duties as assigned by office manager(s) for the overall function of the office and/or institution of CSUSB.

Minimum Qualifications

• Ability to learn and perform assigned work; follow oral instructions; work cooperatively with faculty, staff, and other students; communicate effectively with all levels; and read and write English at a level appropriate to the position.
• Special Qualification: Admission or registration as a CSU student.

Required Qualifications

• Maintain a 2.0 G.P.A. or greater per semester and cumulative.
• Students must be enrolled in at least halftime units at CSUSB (6 units undergraduate; 3 units graduate)
• International students must have full-time enrollment at CSUSB. (12 units undergraduate; 6 units graduate)
• Eligible to work in the United States
• Payroll Requirement: Social Security Card

Preferred Qualifications

• Current CSUSB student in good academic standing.
• Excellent communication and interpersonal skills.
• Organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Previous customer service or public speaking experience is a plus!
• Provide excellent customer service through phone, email, and in person interactions.
• Support admissions initiatives by participating in various events.
• Enter and update information and help maintain accurate records.
• Answer questions and provide insights into the student experience at CSUSB.

License / Certification

Drivers License

Compensation and Benefits

Student Employment Anticipated Hiring Range: $16.90 per hour.

The compensation offered will consider internal equity and experience among other factors.

Position Information

Work status: Part-Time, Temporary, Seasonal

Academic Year Available Hours

Monday through Friday (8:00 am – 5:00 pm).

Summer Available Hours

Monday through Thursday (7:00 am - 5:30 pm).

The application deadline is: November 04, 2026; however, the position may close when an adequate number of qualified applications are received.

This is an 'On-Campus Only' position. Student Employees are not eligible to telecommute at any time.

California State University, San Bernardino, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

California State University, San Bernardino in not a sponsoring agency for staff or management positions (i.e. H1-B Visas).

Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

Conditions of Employment

Background Check
Satisfactory completion of a background check (including a criminal records check) may be required for student employment purposes. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check when required may affect the continued employment of a current CSU employee who was conditionally offered the position.

Driver’s License Check
Possession of a valid Driver's License may be required. Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record.

I-9
CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

On Campus Commitment

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.

Reasonable Accommodation

We provide reasonable accommodation to applicants and employees with disabilities. Applicants with questions about access or requiring reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at [e-mail] .

Clery Act

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act .

Advertised: Oct 14 2026 Pacific Daylight Time
Applications close: Nov 04 2026 Pacific Standard Time