Public Safety Dispatcher / Telecommunicator - Immediate Openings

Public Safety Dispatch Network; Mount Pleasant (MI); Presencial; USD 40.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health coverage

Retirement benefits

Paid leave

Professional development

Descripción de la vacante

Public Safety Dispatch Network is hiring a Public Safety Dispatcher/Telecommunicator in Mount Pleasant, MI. The role focuses on taking emergency and nonemergency calls, verifying locations, and initiating dispatch actions to police, fire, or EMS as appropriate.

Ideal candidates will demonstrate accurate typing, active listening, clear communication, and the ability to multitask across CAD, telephone, mapping, and radio systems. Training and certifications vary by agency and jurisdiction.

Formación

• A high school diploma or recognized equivalent is commonly required.
• Entry-level and experienced classifications may have different qualifications, training expectations, and compensation.
• Required certifications depend on the services handled and the jurisdiction’s training standards.

Responsabilidades

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using approved procedures.
• Operate computer-aided dispatch, telephone, mapping, and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate significant incident updates.
• Support interagency coordination and requests for additional assistance.
• Maintain accurate records and follow information-security requirements.

Conocimientos

Typing proficiency

Active listening

Clear communication

Multitasking

Educación

High school diploma or equivalent

Herramientas

Computer-aided Dispatch (CAD)

Telephone systems

Mapping systems

Radio systems

Descripción del empleo

Public Safety Dispatcher / Telecommunicator Opportunities in Mount Pleasant

Public Safety Dispatchers and Telecommunicators support the flow of information between the public and emergency response agencies. Depending on the communications center, their responsibilities may include call taking, police dispatch, fire dispatch, emergency medical dispatch, or a combination of assignments.

This position brings together communication, technology, and careful decision-making. Employees must organize incoming information and apply agency procedures while keeping callers and responders informed.

Position Details

Duty Location:

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Employer:

The hiring public safety or consolidated communications agency identified in the official vacancy

Pay:

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Schedule:

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Appointment Type:

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Who May Apply:

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Application Deadline:

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Public safety communications centers often require continuous staffing. Assignments may include nights, weekends, holidays, rotating shifts, and overtime during staffing shortages or major emergencies.

What You May Do

Process emergency and nonemergency requests for public safety assistance

Verify incident locations and gather essential caller information

Classify and prioritize requests using approved procedures

Operate computer-aided dispatch, telephone, mapping, and radio systems

Coordinate response resources within assigned qualifications

Monitor unit status and communicate significant incident updates

Support interagency coordination and requests for additional assistance

Maintain accurate records and follow information-security requirements

Experience and Education Requirements

A high school diploma or recognized equivalent is commonly required. Entry-level and experienced classifications may have different qualifications, training expectations, and compensation.

Applicants should demonstrate accurate typing, active listening, clear communication, and the ability to switch between tasks. Required certifications depend on the services handled and the jurisdiction’s training standards.

General Conditions of Employment

Meet the hiring agency’s eligibility and minimum age requirements

Complete required background screening and competency assessments

Complete medical, psychological, or drug screening when specified

Successfully complete training for assigned operational positions

Maintain applicable certifications and continuing education

Follow confidentiality rules and emergency staffing procedures

Work Environment and Physical Requirements

Telecommunicators typically work at technology-equipped consoles for extended periods. Duties involve headset communication, keyboard entry, screen monitoring, and sustained attention. Exposure to distressing incidents is possible. Review the vacancy for essential functions and accommodation information.

Benefits

Eligible employees may receive health coverage, retirement benefits, paid leave, employee-assistance resources, and professional development. Additional compensation and benefits depend on the employer, classification, and appointment conditions.

How to Apply

Read the official announcement to identify the services covered, entry requirements, required credentials, testing stages, and deadline. Apply through the hiring agency’s authorized recruitment system.

Prepare for the Public Safety Telecommunicator Hiring Process

Our independent preparation program helps candidates understand recruitment requirements and practice relevant assessment and interview skills. Participation does not replace agency training or guarantee appointment.

Public safety recruitment guidance

Multitasking, listening, and information-prioritization practice

Resume and application support

Interview-preparation resources

Job-search tools and candidate support

Start preparing for Public Safety Dispatcher / Telecommunicator opportunities in Mount Pleasant.