Public Safety Dispatcher & Telecommunicator (24/7 Roles)

Public Safety Dispatch Network; Helenwood (TN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance resources

Professional development

Job summary

Public Safety Dispatch Network in Helenwood, TN seeks a dedicated Public Safety Dispatcher to support emergency communications and information flow between the public and responders. The role involves processing requests, verifying locations, and coordinating resources in fast-paced environments.

Employees may work nights, weekends, and holidays as needed, with continuous staffing requirements and strict adherence to agency procedures and privacy standards.

Qualifications

• High school diploma or recognized equivalent is commonly required; varying qualifications may apply by agency.
• Candidates should demonstrate accurate typing, active listening, and clear communication.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using approved procedures.
• Operate computer-aided dispatch, telephone, mapping, and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate significant incident updates.
• Support interagency coordination and requests for additional assistance.
• Maintain accurate records and follow information-security requirements.

Skills

Typing

Active listening

Clear communication

Education

High school diploma or equivalent

Tools

CAD

Telephone systems

Radio systems

Job description

Public Safety Dispatch Network in Helenwood, TN seeks a dedicated Public Safety Dispatcher to support emergency communications and information flow between the public and responders. The role involves processing requests, verifying locations, and coordinating resources in fast-paced environments.

Employees may work nights, weekends, and holidays as needed, with continuous staffing requirements and strict adherence to agency procedures and privacy standards.