Public Safety Dispatcher & Telecommunicator

Public Safety Dispatch Network; Columbia Township (MO); On-site; USD 38,000 - 62,000; Full time

Job summary

Public Safety Dispatch Network in Hartsburg, MO seeks qualified dispatchers/telecommunicators to handle emergency and nonemergency calls. You will verify locations, gather caller information, classify requests, and coordinate with responders using CAD, telephones, mapping, and radio systems.

The role requires strong typing, active listening, and clear communication, with duties including shift work, overtime, and keeping precise records according to agency procedures.

Qualifications

• High school diploma or equivalent required.
• Accurate typing, active listening, and clear communication essential.
• Certifications depend on services and jurisdiction.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using approved procedures.
• Operate CAD, telephone, mapping, and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate significant incident updates.
• Support interagency coordination and requests for additional assistance.
• Maintain records and follow information-security requirements.

Skills

Typing

Active listening

Clear communication

Education

High school diploma

Tools

CAD

Telephone systems

Mapping systems

Radio systems

Job description

Public Safety Dispatch Network in Hartsburg, MO seeks qualified dispatchers/telecommunicators to handle emergency and nonemergency calls. You will verify locations, gather caller information, classify requests, and coordinate with responders using CAD, telephones, mapping, and radio systems.

The role requires strong typing, active listening, and clear communication, with duties including shift work, overtime, and keeping precise records according to agency procedures.