Public Safety Dispatcher - Remote Testing, $10K Bonus, Relocation

Holland America-Princess (Holland America Dawson City Inn); Juneau (AK); On-site; USD 52,000 - 80,000; Full time

Benefits offered by this job

Health insurance premium discount

Employee Assistance Program

Wellness discounts

Wellness webinars

Ergonomic assessments

Wellness program features

Job summary

Juneau Police Department is seeking Public Safety Dispatchers in Juneau, AK. You will answer 9-1-1 calls, manage radio communications, and provide critical information to responders, while delivering excellent customer service to the community.

New dispatchers undergo around seven months of on-the-job training for call processing, computer systems, and radio procedures in a team-driven environment with wellness programs and shift differentials.

Qualifications

• Excellent communication and customer service skills under stress.
• Calmness in tense situations and emergencies.
• High attendance, reliability, and dependability.
• Strong data entry and ability to summarize information accurately.
• Excellent recall and ability to switch tasks quickly.
• Desire to help the community from behind the scenes.

Responsibilities

• Answer phones and 9-1-1 lines, manage radio channels, and provide public service.
• Support responders with information and coordinate through CAD system.
• Perform data entry and dynamic decision making during calls.
• Prioritize and adapt tasks as situations evolve with policy guidance.

Skills

Customer service

Calm under pressure

Reliability

Attention to detail

Multitasking

Community service mindset

Job description

Juneau Police Department is seeking Public Safety Dispatchers in Juneau, AK. You will answer 9-1-1 calls, manage radio communications, and provide critical information to responders, while delivering excellent customer service to the community.

New dispatchers undergo around seven months of on-the-job training for call processing, computer systems, and radio procedures in a team-driven environment with wellness programs and shift differentials.