Public Safety Dispatcher

Holland America-Princess (Holland America Dawson City Inn); Juneau (AK); On-site; USD 52,000 - 80,000; Full time

Benefits offered by this job

Health insurance premium discount

Employee Assistance Program

Wellness discounts

Wellness webinars

Ergonomic assessments

Wellness program features

Job summary

Juneau Police Department is seeking Public Safety Dispatchers in Juneau, AK. You will answer 9-1-1 calls, manage radio communications, and provide critical information to responders, while delivering excellent customer service to the community.

New dispatchers undergo around seven months of on-the-job training for call processing, computer systems, and radio procedures in a team-driven environment with wellness programs and shift differentials.

Qualifications

• Excellent communication and customer service skills under stress.
• Calmness in tense situations and emergencies.
• High attendance, reliability, and dependability.
• Strong data entry and ability to summarize information accurately.
• Excellent recall and ability to switch tasks quickly.
• Desire to help the community from behind the scenes.

Responsibilities

• Answer phones and 9-1-1 lines, manage radio channels, and provide public service.
• Support responders with information and coordinate through CAD system.
• Perform data entry and dynamic decision making during calls.
• Prioritize and adapt tasks as situations evolve with policy guidance.

Skills

Customer service

Calm under pressure

Reliability

Attention to detail

Multitasking

Community service mindset

Job description

$10,000 Hiring Bonus for eligible applicants

RELOCATION ASSISTANCE available

Juneau is recruiting for Police & Fire Public Safety Dispatchers!

For applicants located outside of Juneau, all testing can be completed remotely.

WHO WE ARE LOOKING FOR

We are looking for someone who

• Communicates very well and will provide excellent customer service even in difficult circumstances.
• Remains calm in tense or fast-paced situations and emergencies.
• Has exceptional attendance, reliability, and dependability.
• Has great attention to detail while summarizing and performing data entry.
• Has excellent recall with ability to switch from one task to another in rapid succession.
• Wants to participate in helping the community from behind the scenes.

THE BENEFITS OF JOINING OUR TEAM

Do you enjoy helping people while working in a fast-paced environment where multitasking is essential and attention to detail is critical? Working as a Public Safety Dispatcher for the Juneau Police Department is a personally rewarding and challenging career that has a significant positive impact on the community.

New dispatchers receive about 7 months of on-the-job training to learn call processing, computer systems, and radio procedures. Dispatchers provide service to the public and to responders over the phone and radio as part of a big team of people who serve the community. We work together through good times and during crises, emergencies, and difficult events. Most days are fun and challenging. Some are stressful and can be emotionally draining. Between your coworkers’ support, structured training and Wellness program, you will develop coping skills that will help you be able to bounce from the tough calls.

The CBJ Health and Wellness Program:

• An opportunity to earn a health insurance premium discount of $1300 per year
• An Employee Assistance Program (https://juneau.org/human-resources/employee-assistance-program)
• Wellness Pass Discounts to local and CBJ recreation Facilities
• Health-related webinars
• Office Ergonomic Assessments
• For more information on the CBJ Employee Wellness Program visit:
• https://juneau.org/human-resources/wellness-program
• JPD’s Wellness Program:
• 10 free sessions per year with a qualified mental health professional for you and your family
• 10 free group sessions for employees and their families
• Initial and ongoing resiliency training for employees and their significant other
• Annual wellness check-ins
• Peer support teams dedicated to serving employees and their families
• A chaplain program
• A wellness room
• Yearly wellness-related events. Employees also have access to an onsite gym.

WORKING HOURS AND LOCATION

This is a full-time union represented position typically working a combination of 8-hour and 12-hour shifts for 40+ hours per week. Shifts regularly include work during the evening, overnight, weekends, and holidays. Employees receive extra pay differential when working swing shift (4.5%) and night shift (6.5%). Overtime is paid, and extra leave is granted when working holidays. Work assignments and personal leave are bid and scheduled based on seniority.

The Communications Center is located at the Juneau police station on Alaway Avenue in the Lemon Creek area and has plenty of free, convenient parking available in a secure parking lot.

Typical Responsibilities

You will be answering phones, 9-1-1 lines, managing radio channels, providing customer service, solving problems, sharing information with the public, and tracking all of this activity in a computer-aided dispatch system. Duties quickly fluctuate between performing data entry, talking to callers during their times of need, and making critically important decisions in support of the community, Juneau Police Department, and Capital City Fire/Rescue responders. Most calls for service involve either police, community service, fire, EMS, the Mobile Crisis Team or Sobering Center responders, with some calls getting all of the above.

It is important to be able to work with considerable independence, use good judgment, and take actions based on policy while taking into account different situations and conditions on the fly. Tasks are constantly prioritized, re-evaluated, and re-prioritized. There are times of very heavy workload, and there are also periods of down time when administrative tasks are performed.