Fire Dispatcher: Real-Time Emergency Coordination

911 Emergency Communications; Juneau (AK); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Insurance coverage

Retirement programs

Paid leave

Employee-support services

Professional development

Job summary

911 Emergency Communications in Juneau coordinates fire dispatch operations, directing resources to fires, rescues, and hazardous incidents. The role requires precise information handling, radio discipline, and adherence to established response plans to support responding crews.

Dispatchers must stay current on incident details, operate computer systems effectively, and be prepared for shift work that may include extended hours during major incidents.

Qualifications

• Must be comfortable using computer systems and data entry.
• Ability to read maps and interpret locations accurately.
• Strong radio communication and situational awareness required.

Responsibilities

• Receive and document reports of fires, rescues, alarms, and hazardous conditions.
• Verify incident locations, access information, and reported risks.
• Alert stations and dispatch apparatus using approved response assignments.
• Monitor radio channels, unit availability, and incident status.
• Relay information about occupants, hazards, and changing conditions.
• Record dispatch times, unit movements, and significant incident updates.

Skills

Computer literacy

Radio communication

Map reading

Education

High school diploma or GED

Job description

911 Emergency Communications in Juneau coordinates fire dispatch operations, directing resources to fires, rescues, and hazardous incidents. The role requires precise information handling, radio discipline, and adherence to established response plans to support responding crews.

Dispatchers must stay current on incident details, operate computer systems effectively, and be prepared for shift work that may include extended hours during major incidents.