Public Safety Dispatcher I - Emergency Response Operator

City of Spokane; Spokane (WA); On-site; USD 52,000 - 72,000; Full time

Job summary

City of Spokane is seeking an experienced Emergency Communications Dispatcher to operate within our public safety answering environment. You will coordinate police, fire, and EMS dispatch using the CAD system and maintain calm under stressful conditions.

This role requires one year of continuous dispatch experience, ability to handle graphic content, and completion of required certifications provided by the City.

Qualifications

• One year of continuous experience in emergency communications dispatch.
• Experience using a CAD system for field coordination.
• Willing to obtain required certifications as provided by City of Spokane.
• Ability to process distressing information calmly and professionally.

Responsibilities

• Dispatch emergency services for Police, Fire, or other government resources via radio, CAD, and other systems.
• Maintain contact with field units and relay status updates and instructions.
• Assist field units with requests and inquiries, including system queries.
• Retrieve information from crime information systems and process queries.
• Enter and update detailed information into the computer terminal; prepare logs and files.
• Answer and route incoming calls and text messages for emergency and non-emergency services.
• Guide and mentor newer employees and support daily operations.
• Triages incidents using established policies and procedures.
• Perform related work as required.

Skills

Keyboarding

Decision Making

Data Entry

Memory Recall

Reading Comprehension

Map Reading

Education

Washington State Public Safety Telecommunicator certification

ACCESS II certification

CPR certification

Emergency Medical Dispatch (EMD) certification

Tools

Computer Aided Dispatch (CAD) system

State/National crime information systems

Job description

City of Spokane is seeking an experienced Emergency Communications Dispatcher to operate within our public safety answering environment. You will coordinate police, fire, and EMS dispatch using the CAD system and maintain calm under stressful conditions.

This role requires one year of continuous dispatch experience, ability to handle graphic content, and completion of required certifications provided by the City.