Public Safety Dispatcher: Emergency & Non-Emergency Dispatch

City of New Braunfels, TX; New Braunfels (TX); Presencial; USD 33.000 - 38.000; Tempo integral

Benefícios oferecidos por esta vaga

Benefits package

Retirement match

Volunteer time off

Vacation accrual

Longevity pay

Tuition reimbursement

Bilingual pay

Development training

Resumo da vaga

The City of New Braunfels, TX seeks an Emergency Dispatcher to handle fast-paced emergency and non-emergency calls, dispatch public safety units, and relay critical information accurately. The role requires strict adherence to NBPD policies and a focus on public safety, confidentiality, and teamwork.

Candidates should have a high school diploma or GED, strong English skills, and ideally Spillman CAD/RMS experience. This is a full-time position with benefits and training opportunities.

Qualificações

• High school diploma or GED, AND one year of customer service experience, preferably in a high-volume call center; OR an equivalent combination of education and experience.
• Experience with Spillman CAD/RMS preferred; typing test required with a minimum of 22 words per minute.
• Must be able to read, speak, and write English fluently.

Responsabilidades

• Provides dispatch services for multiple City departments; follows NBPD policies and procedures to assure the safety of Officers, Firefighters, and the public.
• Answers incoming emergency and non-emergency calls; interviews callers, prioritizes calls, dispatches responders; relays information concisely.
• Provides information, instructions and assistance to the public within scope of authority.
• Maintains status and awareness of NBPD patrol units; monitors message traffic and relays information to Officers.

Conhecimentos

Multitasking under pressure

Information gathering

Clear communication

Map reading

PC/software proficiency

Public relations

Customer service

Formação

High school diploma or GED

Typing test 22 wpm

Some college preferred

English fluency

Ferramentas

Spillman CAD/RMS

TLETS

NCIC

Descrição da vaga

The City of New Braunfels, TX seeks an Emergency Dispatcher to handle fast-paced emergency and non-emergency calls, dispatch public safety units, and relay critical information accurately. The role requires strict adherence to NBPD policies and a focus on public safety, confidentiality, and teamwork.

Candidates should have a high school diploma or GED, strong English skills, and ideally Spillman CAD/RMS experience. This is a full-time position with benefits and training opportunities.