Emergency Dispatcher: Fast-Paced Public Safety

The City of New Braunfels; New Braunfels (TX); Vor Ort; USD 34.000 - 43.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental insurance

Vision insurance

Retirement match

Volunteer time off

Vacation accrual

Tuition reimbursement

Bilingual pay

Training and development

Zusammenfassung

The City of New Braunfels is seeking an Emergency Dispatcher to respond to emergency and non-emergency calls and dispatch public safety units. You will gather critical details, provide guidance to callers, and relay information to officers in a fast-paced environment.

Expect a structured path from Dispatcher I to III with required licenses, training, and ongoing development. Competitive benefits and retirement matching are part of Total Rewards.

Qualifikationen

• High school diploma or GED and one year of customer service experience.
• Typing test minimum 22 words per minute.
• Pass a pre-employment polygraph; read, write and speak English fluently.

Aufgaben

• Answers emergency and non-emergency calls; prioritizes and dispatches units.
• Gathers details, provides instructions, and relays information to responders.
• Maintains records, conducts NCIC/TLETS inquiries, and updates CAD logs.
• Communicates under pressure with accuracy and confidentiality.

Kenntnisse

Multi-tasking under pressure

Clear communication

Public relations

Customer service

Typing speed 22 wpm

Ausbildung

High school diploma or GED

One year customer service

Some college preferred

Tools

Spillman CAD/RMS

NCIC/TLETS knowledge

Jobbeschreibung

The City of New Braunfels is seeking an Emergency Dispatcher to respond to emergency and non-emergency calls and dispatch public safety units. You will gather critical details, provide guidance to callers, and relay information to officers in a fast-paced environment.

Expect a structured path from Dispatcher I to III with required licenses, training, and ongoing development. Competitive benefits and retirement matching are part of Total Rewards.