Public Safety Dispatcher (COI)

Military, Veterans and Diverse Job Seekers; Irvine (CA); On-site; USD 65,000 - 85,000; Full time

Job summary

Military, Veterans and Diverse Job Seekers seeks a Public Safety Dispatcher to serve as the critical link between the public and police officers, handling 9-1-1 and non-emergency calls. You will evaluate calls, dispatch for Animal Services, and operate within a strict schedule and uniformed environment.

The role requires strong customer service, calm under pressure, and the ability to work alternating shifts, including nights and weekends.

Qualifications

• Typing ability of 40 wpm
• High school diploma or equivalent
• POST dispatch training after hire (City of Irvine)

Responsibilities

• Evaluate incoming calls to determine appropriate action.
• Receive and dispatch calls for the Animal Services Operation.
• Work a 3/12 schedule with three 12-hour shifts per week, including graveyard shifts.
• Maintain a structured work environment with pre-scheduled meals and rest breaks.
• Wear official uniforms and follow the chain of command.

Skills

Typing speed 40 wpm

Education

High school diploma

Job description

About the job Public Safety Dispatcher (COI)

Make a difference in your community as a Public Safety Dispatcher and join a first-class department who embodies integrity, quality service, accountability and respect. Public Safety Dispatchers are the primary link between the public and police officers receiving 9-1-1 emergency and non-emergency calls.

Your Impact:

• Evaluate incoming calls to determine the appropriate action.
• Receive and dispatch calls for the Animal Services Operation.
• Find additional information in the Public Safety Dispatcher job description.
• The position is required to work a "3/12 schedule" (three 12-hour shifts) per week. This includes working the graveyard shift.
• Structured work environment with pre-scheduled meals and rest breaks.
• Official uniforms must be worn.
• Chain of command oriented.

Minimum Qualifications:

• Typing Ability: Net speed of 40 wpm
• High school diploma or equivalent.
• Prior public safety dispatch experience preferred, or any combination of education and experience that provides equivalent knowledge, skills and abilities.
• Successful completion of City of Irvine/POST certified dispatch training program is required after hire.

Expedited Process for Lateral Applicants:

Applicants who are currently employed as a police dispatcher with a California POST agency and possess a POST Public Safety Dispatcher certificate will be waived from the Criticall and the written exam requirement. The selection process for lateral applicants will include an expedited examination process and background investigation prior to appointment.

Looking for:

• Exceptional customer service and communication skills.
• Team-oriented individuals.
• Ability to work alternating schedules.
• Ability to remain calm and focused in high stress environments.
• Desire to make a difference by helping others.

*Public Safety Dispatchers are required to work holidays and weekends, as well as evening, night, and early morning shifts. Dispatchers work 12-hour shifts. One week you will work three 12-hour shifts; the next week you will work three 12-hour shifts and one 8-hour shift.