Public Safety Dispatcher: 24/7 Emergency Communications

Public Safety Dispatch Network; Hawaii; On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance resources

Professional development

Job summary

Public Safety Dispatch Network in Lanai City coordinates public safety communications and responses from technology-enabled consoles. Dispatchers handle emergency and nonemergency calls, verify locations, classify requests, and keep responders informed under agency procedures.

Role emphasizes accurate typing, active listening, clear communication, and the ability to multitask across calls, data entry, and interagency coordination, with potential shift work and overtime as needed.

Qualifications

• High school diploma or equivalent commonly required.
• Entry-level and experienced classifications may have different qualifications, training expectations, and compensation.
• Applicants should demonstrate accurate typing, active listening, clear communication, and the ability to switch between tasks. Required certifications depend on the services handled and the jurisdiction’s training standards.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance
• Verify incident locations and gather essential caller information
• Classify and prioritize requests using approved procedures
• Operate computer-aided dispatch, telephone, mapping, and radio systems
• Coordinate response resources within assigned qualifications
• Monitor unit status and communicate significant incident updates
• Support interagency coordination and requests for additional assistance
• Maintain accurate records and follow information-security requirements

Skills

Typing

Active listening

Clear communication

Multitasking

Education

High School Diploma or GED

Job description

Public Safety Dispatch Network in Lanai City coordinates public safety communications and responses from technology-enabled consoles. Dispatchers handle emergency and nonemergency calls, verify locations, classify requests, and keep responders informed under agency procedures.

Role emphasizes accurate typing, active listening, clear communication, and the ability to multitask across calls, data entry, and interagency coordination, with potential shift work and overtime as needed.