Public Safety Dispatcher 1

City of Madera; Madera (CA); On-site; USD 52,000 - 62,000; Full time

Job summary

City of Madera seeks an entry-level Public Safety Dispatcher I to handle emergency and non-emergency requests, dispatch via multiple channels, and coordinate field communications under supervision.

The role requires DOJ and POST training within specified timelines, a high school diploma, and a California driver’s license, with shift rotations and mandatory overtime as part of the job.

Qualifications

• One year of full-time work experience in public contact work, including receipt and referral of telephone communications
• A high school diploma or equivalent
• Possession of or ability to obtain a valid Class C California driver's license
• Completion of DOJ training for full access operator within one year of appointment
• Must obtain a POST Public Safety Dispatcher Certificate upon completion of probation

Responsibilities

• Receives emergency and non-emergency requests for law enforcement services and dispatches via radio, telephone and other communications media
• Provides telecommunications support and incident coordination for field units
• Work shifts rotate and mandatory overtime may be required

Skills

Public contact experience

Emergency dispatch

Telephone communications

Education

High school diploma or equivalent

Valid Class C California driver's license

DOJ training within 1 year

POST Dispatcher Certificate upon probation

Job description

Online Exam: November 20 - November 30

Under general supervision and according to established procedures, receives emergency and non emergency requests for law enforcement services and dispatches via radio, telephone and other communications media; provides telecommunications support and incident coordination for field units; performs other related duties as required. The Public Safety Dispatcher I is the entry level class in the Public Safety Dispatcher class series. Public Safety Dispatchers are expected to perform the full range and scope of dispatching duties including maintaining field communications with public safety personnel with minimal guidance and supervision. Work shifts rotate and mandatory overtime may be required. A Public Safety Dispatcher I may promote to the journey level Public Safety Dispatcher II classification upon recommendation of the Department Head and approval of the City Manager after two (2) years of satisfactory work experience with the City of Madera and demonstration of journey-level proficiency as a Public Safety Dispatcher.

• One (1) year of full time work experience in public contact work, including receipt and referral of telephone communications
• A high school diploma or equivalent
• Possession of or ability to obtain a valid Class C California driver's license
• Completion of DOJ training for full access operator within one (1) year of appointment
• Must obtain a POST Public Safety Dispatcher Certificate upon completion of probation

Only those applicants who meet the qualification standards of this position on or before the posted final filing date will be allowed to participate in the examination process.

Examination scores determine standing on eligibility lists. The examination process may consist of the following parts: Application Package Review (Qualifying only): Only the most qualified applicants, based upon the information provided on the application will be invited to participate in the examination processes. Online Exam: Pass/Fail 100% weight value. Candidates must earn a passing score on the exam to be considered for the eligibility list. Passing score for non-data entry portion is 54 or higher; for data entry 1500 or higher.

Applicants who require special examination accommodations due to a disability should contact the Human Resources Department five (5) business days prior to any scheduled examination at [phone].

The City Manager, upon recommendation of the Police Chief, will make the final selection and appointment.

Candidates considered for hire must successfully pass an extensive back-ground check, including a polygraph examination and credit history report; a criminal history check; a pre-employment physical examination, including psychological evaluation, and drug screen.

Applicants may be eligible for Veteran's Preference Points - please submit DD214 with application for consideration.