Public Safety Dispatcher.

Obsolete Site; Wainwright (AK); On-site; USD 52,000 - 76,000; Full time

Job summary

Obsolete Site in Alaska is seeking an Emergency Dispatcher to answer 911 calls and coordinate response with police, fire, ambulance, and hazmat units. You will manage incident information, operate CAD and radio systems, and provide pre-arrival instructions to callers.

Candidates should have related experience and be able to work rotating shifts in a high-stress environment. The role requires knowledge of emergency protocols, certification requirements, and the ability to maintain accurate unit

Qualifications

• Specialized experience operating emergency dispatching or communications equipment.
• Four years of education above high school in a relevant field.
• Combination of education and experience may qualify.
• GS-06/07 requires experience with 911 call assessment and dispatch systems.

Responsibilities

• Answer 911 calls and dispatch appropriate public safety units.
• Provide initial incident command support until responders arrive.
• Interrogate caller to determine problem and nature of call.
• Identify emergency type and required response per local protocols.
• Transfer calls to proper agency and dispatch equipment (police, fire, EMS, hazmat).
• Maintain accurate status of equipment and personnel for prompt response.
• Operate CAD, telephones, radios, and station alert systems.
• Provide EMS dispatching assistance to medical emergencies.

Skills

Emergency dispatching

Telecommunications equipment

Radio systems

Pre-arrival instructions

Education

Four years of education above high school

Tools

CAD systems

Office automation software

Job description

• Provide emergency services to the public by answering emergency 911 calls and responding with appropriate personnel and equipment.
• Provide initial incident command support until responding emergency units arrive on scene.
• Responsible for caller interrogation to determine the problem and the nature of the call.
• Identify nature of emergency, level of response required based on local protocols, and provide any additional information to the responding units.
• Transfer caller to proper agency as determined or dispatches a variety of emergency equipment to include police, fire, ambulance, rescue or hazardous materials units.
• Maintain an accurate status of all emergency response equipment and personnel to ensure prompt and accurate response.
• Operate Computer Aided Dispatching (CAD) system, telephones, radios, and station alert systems.
• Provide emergency medical dispatching assistance to callers with medical emergencies.

Duties

• Provide emergency services to the public by answering emergency 911 calls and responding with appropriate personnel and equipment.
• Provide initial incident command support until responding emergency units arrive on scene.
• Responsible for caller interrogation to determine the problem and the nature of the call.
• Identify nature of emergency, level of response required based on local protocols, and provide any additional information to the responding units.
• Transfer caller to proper agency as determined or dispatches a variety of emergency equipment to include police, fire, ambulance, rescue or hazardous materials units.
• Maintain an accurate status of all emergency response equipment and personnel to ensure prompt and accurate response.
• Operate Computer Aided Dispatching (CAD) system, telephones, radios, and station alert systems.
• Provide emergency medical dispatching assistance to callers with medical emergencies.

Requirements

Conditions of employment

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• Position is subject to shift work. Incumbent is required to work an alternate work schedule, requiring an uncommon tour of duty (including nights, weekends and holidays) and must wear a uniform.
• Employee is required to work (mission essential) regardless of weather conditions, Terrorist Force Protection Condition (TFPCON) or installation closure and to report to duty station at the regularly scheduled time.
• Incumbent will be performing duties in a highly stressful, restricted office environment.
• Employee is required to obtain and maintain certification in CPR, Emergency Medical Dispatch (EMD), DoD Hazardous Materials Awareness and Alaska State Police Information Network.
• Incumbent is required to obtain and maintain DoD Telecommunicator I and II. Continuous current certification is a condition of employment. The incumbent is responsible for attaining continuing dispatch education.
• Employee is responsible for attaining continuing dispatch and Intrusion Detection education requirements through in-service training.
• Employee must maintain an overall compliance score of 90 percent, or better, as reviewed by the Advanced Quality Assurance (AQUA) software.
• Employee must obtain and maintain a valid state of Alaska driver's license.
• Incumbent must obtain and maintain clearance certification with the Alaska Public Safety Information Network (APSIN), Public Safety Commission, for access and exposure to law enforcement sensitive information terminals when applicable.
• Employee is required to report for duty during inclement weather, Natural Disasters, and other emergency situations as directed by the Commander.
• Employee and may be required to remain on duty after the official shift ends, i.e., mandatory overtime; subject to recall to duty.
• Incumbent must maintain a functioning telephone to aid in contact during recall/emergency situations.
• This is a drug testing designated position (TDP) under the Department of the Army Drug-Free Federal Workplace Program in accordance with AR 600-85.
• Those individuals not currently occupying a drug testing designated position (TDP) position must successfully complete a pre-appointment drug test prior to being placed into this position and periodically thereafter.

Qualifications

Who May Apply: US Citizens

In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is

Minimum Qualifications - GS-05

Specialized Experience: One year of specialized experience which includes operating emergency dispatching or communications equipment to assist with dispatching public service assistance such as police, fire, or medical services. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-04).

OR

Education:

Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university.

OR

Combination of Education and Experience:

A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60. Add the two percentages.

Minimum Qualifications - GS-06

Specialized Experience: One year of specialized experience which includes 1) Assisting with answering/assessing 911 emergency calls to determine appropriate course of action; 2) Operating telecommunications equipment such as computer aided dispatch systems, 911 emergency telephone equipment and radio systems to dispatch public service assistance (i.e., police, fire or medical services); and 3) Operating office automation software to input, retrieve, or maintain data pertinent to emergency dispatch operations. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-05).

Minimum Qualifications - GS-07Specialized Experience:

One year of specialized experience which includes 1) Assisting with answering/assessing 911 emergency calls to determine appropriate course of action; 2) Operating telecommunications equipment such as computer aided dispatch systems, 911 emergency telephone equipment and radio systems to dispatch public service assistance (i.e., police, fire or medical services); 3) Operating automated systems, emergency dispatching and communications equipment and 4) Assisting with providing pre-arrival instructions to 911 callers until appropriate emergency units arrive on scene. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-06).

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit:

Note: For this job you must meet the qualification requirements using experience alone at the GS-06 and GS-07 grade levels - no substitution of education for experience is permitted.

Additional information

• Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
• You will be required to provide proof of U.S. Citizenship.
• This position requires a 1 year probationary period during which the agency evaluates your fitness and whether your continued employment advances the public interest. In making this determination, the agency may consider your performance and conduct; agency needs and interests; whether your continued employment supports organizational or Government goals; and whether it promotes the efficiency of the Federal service. Continued employment requires written certification that it advances the public interest.
• Direct Deposit of Pay is required.
• Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.
• If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the
• This is a Transportation and Distribution Management Career Program position aligned under the Logistics Career Management Directorate.
• Multiple positions may be filled from this announcement.
• Salary includes applicable locality pay or Local Market Supplement.
• When you perform a Civilian Permanent Change of Station (PCS) with the government, the Internal Revenue Service (IRS) considers the majority of your entitlements to be taxable. Visit
• Permanent Change of Station (PCS) allowances may be authorized, subject to the provisions of the Joint Travel Regulations and an agency determination that a PCS move is in the Government Interest.
• Recruitment and relocation incentives MAY be authorized.
• Student loan repayment MAY be authorized.
• Salary negotiations for those candidates who are new to Federal service MAY be authorized.
• Credit for Prior Non-Federal Work Experience and Certain Military Service for Determining Annual Leave Accrual Rate MAY be authorized.

Reasonable Accommodation (RA) Requests:

If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here:

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.