Public Safety Dispatcher

United States Army Installation Management Command (DOA); Alaska; On-site; USD 46,000 - 74,000; Full time

Benefits offered by this job

Relocation expenses reimbursed

Job summary

United States Army Installation Management Command (DOA) seeks a Public Safety Dispatcher at Fort Wainwright, Alaska. You will receive 911 calls, dispatch police, fire, and medical units, and provide initial incident command support until units arrive. This permanent, full-time position is GS-5/6/7 with promotion potential to 7.

Telework is not available; relocation expenses may be reimbursed. The role requires CPR/EMD certifications and the ability to work an uncommon tour including nights and

Qualifications

• Experience operating emergency dispatching or communications equipment to dispatch public service assistance such as police, fire, or medical services.
• Assistance with answering/assessing 911 emergency calls to determine appropriate course of action (GS-06/07 level).
• Proficiency with office automation software and input, retrieval, or maintenance of emergency dispatch data (GS-06/07 level).

Responsibilities

• Provide emergency services to the public by answering 911 calls and dispatching appropriate units.
• Provide initial incident command support until responding units arrive on scene.
• Interrogate callers to determine problem and nature of call.
• Identify nature of emergency and level of response based on protocols.
• Transfer caller to proper agency or dispatch a variety of emergency units.
• Maintain accurate status of all emergency equipment and personnel.
• Operate CAD, telephones, radios, and station alert systems.
• Provide emergency medical dispatching assistance to callers.

Skills

Emergency dispatch

Tools

CAD system

Job description

Summary

About the Position: Serves as a Public Safety Dispatcher in the Directorate of Emergency Services, Fort Wainwright, Alaska, providing emergency response dispatching of law enforcement, fire and emergency medical services to the public by answering emergency 911 calls and responding with appropriate personnel and equipment.

This re-announcement is to amend announcement CHDE-26-13072841-DE. All interested applicants must re-apply. Learn more about this agency

Overview

1 vacancy in the following location: Fort Wainwright, AK

Telework eligible: No

Remote job: No

Relocation expenses reimbursed: Yes – You may qualify for reimbursement of relocation expenses in accordance with agency policy.

Salary

$46,060 – $74,173 per year. Currently, this position is authorized 1.49 % Cost of Living Allowance in addition to the salary listed.

Pay scale & grade: GS 5 – 7

Promotion potential: 7

Work schedule

Full-time

Travel Required: Not required

Appointment type: Permanent

Occupations and job series: 2151 Dispatching

Supervisory status: No

Federal service type: This job is in the Competitive Service

Represented by a union: No

Drug test: Yes

Security clearance: Not Required

Position sensitivity and risk: Non-sensitive (NS)/Low Risk

Background check type: Suitability/Fitness

Financial disclosure required

No (some jobs require financial disclosure to identify conflicts of interests.)

Announcement number

CHDE-27-13104436-DE-R

Control number: 890863700

This job is open to

The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Duties

• Provide emergency services to the public by answering emergency 911 calls and responding with appropriate personnel and equipment.
• Provide initial incident command support until responding emergency units arrive on scene.
• Responsible for caller interrogation to determine the problem and the nature of the call.
• Identify nature of emergency, level of response required based on local protocols, and provide any additional information to the responding units.
• Transfer caller to proper agency as determined or dispatches a variety of emergency equipment to include police, fire, ambulance, rescue or hazardous materials units.
• Maintain an accurate status of all emergency response equipment and personnel to ensure prompt and accurate response.
• Operate Computer Aided Dispatching (CAD) system, telephones, radios, and station alert systems.
• Provide emergency medical dispatching assistance to callers with medical emergencies.

Conditions of employment

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• Position is subject to shift work. Incumbent is required to work an alternate work schedule, requiring an uncommon tour of duty (including nights, weekends and holidays) and must wear a uniform.
• Employee is required to work (mission essential) regardless of weather conditions, Terrorist Force Protection Condition (TFPCON) or installation closure and to report to duty station at the regularly scheduled time.
• Incumbent will be performing duties in a highly stressful, restricted office environment.
• Employee is required to obtain and maintain certification in CPR, Emergency Medical Dispatch (EMD), DoD Hazardous Materials Awareness and Alaska State Police Information Network.
• Incumbent is required to obtain and maintain DoD Telecommunicator I and II. Continuous current certification is a condition of employment. The incumbent is responsible for attaining continuing dispatch education.
• Employee is responsible for attaining continuing dispatch and Intrusion Detection education requirements through in-service training.
• Employee must maintain an overall compliance score of 90 percent, or better, as reviewed by the Advanced Quality Assurance (AQUA) software.
• Employee must obtain and maintain a valid state of Alaska driver’s license.
• Incumbent must obtain and maintain clearance certification with the Alaska Public Safety Information Network (APSIN), Public Safety Commission, for access and exposure to law enforcement sensitive information terminals when applicable.
• Employee is required to report for duty during inclement weather, Natural Disasters, and other emergency situations as directed by the Commander.
• Employee and may be required to remain on duty after the official shift ends, i.e., mandatory overtime; subject to recall to duty.
• Incumbent must maintain a functioning telephone to aid in contact during recall/emergency situations.
• This is a drug testing designated position (TDP) under the Department of the Army Drug-Free Federal Workplace Program in accordance with AR 600-85.
• Those individuals not currently occupying a drug testing designated position (TDP) position must successfully complete a pre-appointment drug test prior to being placed into this position and periodically thereafter.

Qualifications

Who May Apply: US Citizens

In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Minimum Qualifications – GS-05

Specialized Experience: One year of specialized experience which includes operating emergency dispatching or communications equipment to assist with dispatching public service assistance such as police, fire, or medical services. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-04).

OR

Education: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university.

OR

Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60. Add the two percentages.

Minimum Qualifications – GS-06

Specialized Experience: One year of specialized experience which includes 1) Assisting with answering/assessing 911 emergency calls to determine appropriate course of action; 2) Operating telecommunications equipment such as computer aided dispatch systems, 911 emergency telephone equipment and radio systems to dispatch public service assistance (i.e., police, fire or medical services); and 3) Operating office automation software to input, retrieve, or maintain data pertinent to emergency dispatch operations. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-05).

Minimum Qualifications – GS-07

Specialized Experience: One year of specialized experience which includes 1) Assisting with answering/assessing 911 emergency calls to determine appropriate course of action; 2) Operating telecommunications equipment such as computer aided dispatch systems, 911 emergency telephone equipment and radio systems to dispatch public service assistance (i.e., police, fire or medical services); 3) Operating automated systems, emergency dispatching and communications equipment and 4) Assisting with providing pre-arrival instructions to 911 callers until appropriate emergency units arrive on scene. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-06).

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/

Note: For this job you must meet the qualification requirements using experience alone at the GS-06 and GS-07 grade levels – no substitution of education for experience is permitted.

Additional information

• Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
• You will be required to provide proof of U.S. Citizenship.
• This position requires a 1 year probationary period during which the agency evaluates your fitness and whether your continued employment advances the public interest. In making this determination, the agency may consider your performance and conduct; agency needs and interests; whether your continued employment supports organizational or Government goals; and whether it promotes the efficiency of the Federal service. Continued employment requires written certification that it advances the public interest.
• Direct Deposit of Pay is required.
• Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.
• If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet.
• This is a Transportation and Distribution Management Career Program position aligned under the Logistics Career Management Directorate.
• Multiple positions may be filled from this announcement.
• Salary includes applicable locality pay or Local Market Supplement.
• When you perform a Civilian Permanent Change of Station (PCS) with the government, the Internal Revenue Service (IRS) considers the majority of your entitlements to be taxable. Visit https://www.dfas.mil/civilianemployees/civrelo/Civilian-Moving-Expenses-Tax-Deduction/ for more information.
• Permanent Change of Station (PCS) allowances may be authorized, subject to the provisions of the Joint Travel Regulations and an agency determination that a PCS move is in the Government Interest.
• Recruitment and relocation incentives MAY be authorized.
• Student loan repayment MAY be authorized.
• Salary negotiations for those candidates who are new to Federal service MAY be authorized.
• Credit for Prior Non-Federal Work Experience and Certain Military Service for Determining Annual Leave Accrual Rate MAY be authorized.

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case‑by‑case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://appsupport.usastaffing.gov/hc/en-us/sections/28980686389652-Reasonable-Accommodation-Information

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

Learn more about federal benefits.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), the responses you provide on the application questionnaire, and the result of the online assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

• Attention to Detail
• Customer Service
• Decision Making
• Flexibility
• Integrity/Honesty
• Interpersonal Skills
• Learning
• Reading Comprehension
• Self-Management
• Stress Tolerance
• Teamwork

The USA Hire Assessments includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment.

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.

Basis for Rating: Qualified candidates will be assigned to one of three quality categories: Best Qualified, Highly Qualified and Qualified. Veteran preference eligibles are listed ahead of non-preference eligibles within each quality category.

• Best Qualified. Candidates in this category possess exceptional skills and experience to exceed well above the minimum requirements for the announced position.
• Highly Qualified. Candidates in this category possess good skills and experience above the minimum requirements for the announced position.
• Qualified. Candidates in this category meet the minimum experience requirements for the announced position.

If a Military Spouse Preference applicant is determined best qualified and selected, placement must be at the full performance level for priority consideration.

• You may claim Military Spouse preference.
• You may claim Priority Placement Program (PPP) preference.

Interagency Career Transition Assistance Program (ICTAP). If you are a Federal employee in the competitive service and your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority for this position. To receive selection priority, you must: (1) meet ICTAP eligibility criteria (2) be rated well-qualified for the position and; (3) submit the appropriate documentation to support your ICTAP eligibility. To be considered well-qualified and receive selection priority applicants must satisfy all qualification requirements for the position and receive a score of 90 or above. Additional information about the program is on OPM’s Career Transition Resources website.

Required documents

• Your resume must be two pages or less and must support the specialized experience described in this announcement. Resumes exceeding two pages will be removed from consideration.
• Include the employer’s name, job title, start and end dates, hours worked per week, and description.
• Use plain language. Avoid acronyms and terms that are not easily understood.
• Do not include a photograph or other inappropriate material.
• For additional information, see: What to include in your resume.
• Cover Letter, optional.
• Most recent Performance Appraisal, if applicable.
• Transcript if education is used to meet requirements.

Fair and transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probationary period Privacy Act Reasonable accommodation policy Selective Service Signature and false statements Social security number request