Public Safety Dispatcher

City of San Gabriel; San Gabriel (CA); Vor Ort; USD 60.000 - 80.000; Vollzeit

Zusammenfassung

City of San Gabriel is seeking a Public Safety Dispatcher to support the Police Department. This role requires handling 911 calls, typing and documenting information, and coordinating with field units on 12-hour shifts across a biweekly 80-hour schedule.

Ideal candidates will have a high school diploma or GED, two years of clerical/customer service experience, and a valid CA Driver’s License. POST certification within a year and a 40 WPM typing speed are required or encouraged.

Qualifikationen

• High school diploma or GED equivalent.
• Two years (2) of increasingly responsible clerical, administrative, record keeping, and/or customer service experience.
• Possession of a valid Class C California Driver’s License and ability to maintain a satisfactory driving record while employed with the city.
• Previous dispatching experience is highly desirable.
• Experience working in local government is desirable.
• Must be able to attain a POST Dispatcher Certificate within one year of appointment.
• Certification from an accredited business school, adult school, or employment agency verifying a minimum typing speed of 40 WPM.

Aufgaben

• Receive and enter 911 calls for service in the CAD system.
• Maintain contact with all units on assignment; monitor status and location of field units.
• Communicate clearly and concisely both orally and in writing; follow directions; create and edit documents.
• Receive incoming telephone, teletype, and radio calls; operate standard office equipment.
• Gather, analyze, and evaluate facts to reach sound conclusions; act quickly and calmly in emergencies.

Kenntnisse

Customer service

Clerical experience

Multitasking

Clear communication

Attention to detail

Ausbildung

High school diploma or GED

Jobbeschreibung

THE OPPORTUNITY

The San Gabriel Police Department is recruiting for Public Safety Dispatcher. Public Safety Dispatcher is an important part of the City’s public safety response system. This position provides an exceptional opportunity for the ideal candidate to develop a career in public safety with our historic “City with a Mission.” A career with the City of San Gabriel offers excellent pay and benefits, outstanding training and career development opportunities, and a great location for living and working in Southern California.

THE IDEAL CANDIDATE

The ideal candidate is enthusiastic, customer service oriented, compassionate, and committed to providing outstanding service to the community. The ideal candidate is also detail oriented, able to multi-task and work in a fast-paced environment, has outstanding judgment and interpersonal tact, and is an outstanding communicator. Most importantly, the ideal candidate is a consummate professional who understands and exemplifies the principles of public service and the core values of the San Gabriel Police Department.

SUMMARY OF POSITION DUTIES

Under general supervision of the assigned unit supervisor, the Police Dispatcher works 12-hour shifts for a total of 80 hours every two weeks. Incumbents of this position must be able to: maintain contact with all units on assignment; maintain status and location of field units; receive and enter 911 calls for service in the Computer Aided Dispatch (CAD) system; communicate clearly and concisely both orally and in writing; understand and follow oral and written directions as provided; create and edit a variety of documents; receive incoming telephone, teletype, and radio calls; operate standard office equipment; gather, analyze, and evaluate facts to reach sound conclusions; act quickly and calmly in emergencies; correctly interpret and explain applicable laws, codes, and regulations; and perform other duties as required. Must be willing to work weekends, holidays, and graveyard shifts.

Public Safety Dispatcher

Any combination of experience and education may be considered. A typical way to obtain the knowledge, skills, and abilities would be:

• High school diploma or GED equivalent.
• Two years (2) of increasingly responsible clerical, administrative, record keeping, and/or customer service experience.
• Possession of a valid Class C California Driver’s License and ability to maintain a satisfactory driving record while employed with the city.
• Previous dispatching experience is highly desirable.
• Experience working in local government is desirable.

Candidates for this position must possess and/or meet the following:

• Must be able to attain a POST Dispatcher Certificate within one year of appointment.
• Certification from an accredited business school, adult school, or employment agency verifying a minimum typing speed of 40 WPM.

EQUAL EMPLOYMENT OPPORTUNITY

All qualified candidates are encouraged to apply; the City of San Gabriel is an Equal Opportunity Employer.

DISCLAIMER

The provisions of this bulletin do not constitute an expressed or implied contract. Any provisions contained in this bulletin may be modified or revoked without notice. Applicants with legal disabilities, who require special testing accommodations, must contact the City of San Gabriel Human Resources Department at least five days prior to the examination date.

HUMAN RESOURCES DEPARTMENT

San Gabriel City Hall Phone: [phone]

425 S. Mission Drive Email: [e-mail]

San Gabriel, CA 91776 Web: www.sangabrielcity.com