Public Safety Dispatcher

Kenosha Area Chamber of Commerce; Pleasant Prairie (WI); On-site; USD 40,000 - 52,000; Full time

Job summary

The Village of Pleasant Prairie is seeking a Full-Time Public Safety Dispatcher. The role serves the Police, Fire, EMS, and Public Works departments with prompt, professional dispatching. The position follows an eight-hour rotating schedule with two weeks of varied days and shifts.

Level I focuses on routine dispatch operations, call intake, and information relay. Level II adds SOP maintenance, training support, and more complex communications across agencies.

Qualifications

• Proficient with multi-line phone systems and prioritizing calls.
• Experience with CAD/MDC and radio communications.
• Ability to handle sensitive information and follow SOPs.

Responsibilities

• Answer emergency and non-emergency calls and dispatch appropriate units.
• Operate CAD, MDC, TIME, and radios; record calls and messages.
• Maintain records and ensure accurate information flow to responders.

Skills

Multi-line phone system

CAD (Computer Aided Dispatch)

MDC (Mobile Data Computers)

Base station radios

TTY/TDD for accessibility

Tools

TIME system

Job description

The Public Safety Dispatcher is a full-time technical position in the Municipal Services Department of the Village of Pleasant Prairie and reports directly to the Law Enforcement Support Manager. The primary responsibility of this position is the prompt and professional dispatch services for the Village Police, Fire, EMS, and Public Works departments. This position follows an eight-hour rotating schedule, consisting of five consecutive workdays followed by two days off, then five more workdays followed by three days off.

The position requires availability for either second shift (3:00 p.m. – 11:00 p.m.) or third shift (11:00 p.m. – 7:00 a.m.). Availability for holidays, weekends, and occasional overtime is also required.

Job Duties

Public Safety Dispatcher – Level I

• Utilizes multi-line telephone system to answer non-emergency and emergency calls, determines and prioritizes situations and response needed; and dispatches the appropriate department units in accordance with established procedures.
• Utilizes Base Station Radios, Computer Aided Dispatch (CAD), Mobile Data Computers (MDC), and Touch Screen Consoles and records details of all calls, dispatches, and messages with digital recording equipment.
• Operates TIME system for Department of Transportation, Crime Information Bureau, and National Crime Information Center.
• Calmly and clearly questions callers to determine their location, the nature of the call, and determines the type of response required.
• Effectively relays information and messages to and from emergency sites, law enforcement agencies, and to all other individuals or groups requiring notification.
• Receives multiple incoming telephone calls regarding emergency and non-emergency police/fire service and after hour calls for departments within the Village.
• Maintains and accesses highly confidential, sensitive and private information.
• Understands and applies the department’s established policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, and property.
• Contributes to a positive work culture, promotes teamwork, and provides excellent service to the community.

Public Safety Dispatcher – Level II - In addition to Level I

• Assists with the maintenance and updates for standard operating procedures (SOP’s) for Fire, Police, and Public Safety departments.
• Monitors data entry and radio transmissions for accuracy and ensures compliance.
• Effectively communicates policy changes to respective departments.
• Supports the training and onboarding processes of new Public Safety Dispatchers.
• May be assigned to special projects to support department training initiatives for Public Safety Dispatch, Fire, and Police departments.
• Familiar with and utilizes Computer Aided Dispatch (CAD), Mobile Data Computers (MDC), and Touch Screen Consoles computers and software.
• Proficient in the use of a multi-line telephone system, Base station radios, and TTY or TDD for the physically challenged.
• Familiar with relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, and property.