Public Safety Dispatcher

Story County, IA; Nevada (IA); On-site; USD 48,000 - 64,000; Full time

Job summary

Story County Sheriff's Office in Iowa is seeking a skilled public safety dispatcher to handle emergency and non-emergency calls, enter data into CAD, and dispatch deputies and emergency personnel. The role includes monitoring radio channels, providing pre-arrival guidance, and maintaining thorough logs. Applicants must meet experience with telecom equipment and maintain confidentiality; the position may require various shifts, including nights and weekends.

Qualifications

• High school diploma or GED or equivalent required.
• Experience operating telecommunications equipment and multi-line phones.
• Ability to maintain confidentiality and handle sensitive information.
• Strong written and verbal communication skills under stress.

Responsibilities

• Answer emergency and non-emergency calls and obtain required information.
• Enter incident information into CAD; provide pre-arrival instructions per APCO/EM protocols.
• Operate radios and dispatch personnel and equipment.
• Maintain logs and accurate records; monitor frequencies.
• Work rotating shifts, holidays, and weekends as needed.

Skills

Radio dispatch

Emergency response

Communication systems

Time management

Confidential information handling

Verbal communication under stress

Education

High school diploma or GED

Experience with telecommunications equipment

Tools

Computer Aided Dispatch (CAD)

Telephony & multi-line phone systems

Job description

Story County Sheriff's Office in Iowa is seeking a skilled public safety dispatcher to handle emergency and non-emergency calls, enter data into CAD, and dispatch deputies and emergency personnel. The role includes monitoring radio channels, providing pre-arrival guidance, and maintaining thorough logs. Applicants must meet experience with telecom equipment and maintain confidentiality; the position may require various shifts, including nights and weekends.