Public Safety Dispatcher - Calm, Critical-Response

Iowa National Guard; Cedar Rapids (IA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Nine paid holidays

IPERS retirement

Professional development

Employee discounts

Collaborative culture

Job summary

Iowa Department of Public Safety is hiring Dispatchers/Communications Center Specialists to serve as the lifeline between emergency calls and responders. You will handle public safety data via phone, radio, and digital systems to support real-time operations across Iowa.

Roles require calm, precise communication, strong attention to detail, and the ability to work nights, weekends, and holidays. Benefits include health, retirement, and ongoing professional development.

Qualifications

• High school diploma or GED required; background check and evaluations required.
• Strong composure and decision-making under pressure; attention to detail.
• Ability to learn Iowa geography and operate diverse public safety systems.

Responsibilities

• Elicit critical information from the public and partners and relay to responders.
• Monitor systems, identify issues, and coordinate timely repairs.
• Enter road condition and towed-vehicle updates into the statewide system.
• Operate radios, phones, and data systems to support real-time coordination.
• Retrieve confidential records for authorized officials.
• Maintain ongoing contact to ensure officer safety and situational awareness.

Skills

Clear communication

Attention to detail

Flexibility hours

Integrity and teamwork

Geography knowledge Iowa

Education

High school diploma or GED

Job description

Iowa Department of Public Safety is hiring Dispatchers/Communications Center Specialists to serve as the lifeline between emergency calls and responders. You will handle public safety data via phone, radio, and digital systems to support real-time operations across Iowa.

Roles require calm, precise communication, strong attention to detail, and the ability to work nights, weekends, and holidays. Benefits include health, retirement, and ongoing professional development.