Public Safety Dispatcher

City of Covina; Covina (CA); On-site; USD 54,000 - 78,000; Full time

Job summary

The City of Covina is seeking a Public Safety Dispatcher to receive and process routine and emergency calls, dispatch units, provide pre-arrival instructions, and use law enforcement information systems. The role offers entry-level development toward journey-level expertise under supervision.

Candidates should have strong public contact skills, be able to work flexible hours, and obtain a POST Dispatch Certificate within one year. Typing speed and familiarity with CAD/CLETS are beneficial.

Qualifications

• Two years of work experience involving public contact and record keeping, and a high school diploma or equivalent.
• Must obtain a Dispatch Certificate from POST within one year of appointment.
• Ability to type at least 45 words per minute is highly desirable.

Responsibilities

• Receive and process routine and emergency calls and alarms; dispatches public safety and public works field units as required.
• Provide pre-arrival instructions and access information from law enforcement data systems.
• Interprets service needs and coordinates multi-agency responses when necessary.
• Maintain records of calls and dispatched units and communicate with other agencies by phone and teletype.

Skills

Public contact

Calm under pressure

Multitasking

Public safety dispatch

Education

High school diploma or equivalent

Tools

CAD system

CLETS

Job description

Description:

Under general supervision, the incumbent receives and processes routine and emergency calls and alarms; dispatches public safety and public works field units as required; provides pre-arrival instructions; enters, retrieves and uses data from various automated law enforcement information systems; coordinates with other emergency service providers as appropriate; assists in the training of less experienced personnel; learns applicable policies, procedures and work methods associated with assigned duties; performs other related duties as required.

The Public Safety Dispatcher is the entry-level position that allows the incumbent to develop journey level knowledge and abilities. Initially, under immediate supervision incumbents learn and perform a variety of technical law enforcement office support duties related to communications, record keeping and public contact.

(include but are not limited to the following)

• Receives and processes routine and emergency calls and alarms; dispatches public safety and public works field units as required; provides pre-arrival instructions; enters, retrieves and uses data from various automated law enforcement information systems; coordinates with other emergency service providers as appropriate; assists in the training of less experienced personnel.


• Learns and develops an understanding of applicable policies, procedures, and work methods associated with assigned duties.


• Receives and enters calls for service in CAD; dispatches and monitors the status of field units; interprets level of service needed through information obtained from field officers or citizens; retrieves information for officers from CLETS, including information on outstanding warrants; coordinates multi-agency responses when necessary; transfers calls to appropriate agencies if warranted.


• Informs the Watch Commander of calls in progress; maintains records of all pending and dispatched calls for service; receives information and calls for service from other law enforcement agencies; provides information to other agencies by telephone and teletype.


• Monitors station security after hours; monitors the City's alarm system and determines the appropriate response; assists in the care of juveniles; provides matron services when required.


• Responds to questions and concerns from the general public, department staff and other agencies; takes and records telephone and counter reports; provides information as appropriate and resolves service issues and complaints.


• Establishes positive working relationships with representatives of community organizations, state/ local agencies and associations, City management and staff, and the public.

Education and/or Experience:

Any combination of education and experience that has provided the knowledge, skills and abilities necessary for a Public Safety Dispatcher. A typical way of obtaining the required qualifications is to possess two years of work experience involving public contact and record keeping, and a high school diploma or equivalent

License/Certificate:

Must obtain a Dispatch Certificate from P.O.S.T. within one year of appointment.

Ability to type at least 45 words per minute is highly desirable.

Knowledge of:

Modern office administrative practices and procedures; location of major streets, public places and landmarks in the City of Covina; public and agency desk procedures; methods of providing services and information; ability to learn alphanumeric code systems; Federal Communications Commission regulations governing voice radio and telephone communications; proper operation and care of voice radio and telephone equipment; basic principles of mathematics; applicable federal, state and local laws, codes and regulations; methods and techniques of scheduling work assignments; standard office procedures, practices and equipment; modern office practices, methods and equipment, including a computer and applicable software; methods and techniques for record keeping and report preparation and writing; proper English, spelling and grammar; occupational hazards and standard safety practices.

Ability to:

Perform a variety of complex work with speed and accuracy; remain calm under emergency situations; learn to operate specialized law enforcement automated information, communication and dispatch systems; work flexible hours, including evenings, weekends, overtime and rotating shifts; wear a department uniform; perform mathematical calculations quickly and accurately; interpret, explain and apply applicable laws, codes and regulations; read, interpret and record data accurately; organize, prioritize and follow-up on work assignments; work independently and as part of a team; make sound decisions within established guidelines; analyze a complex issue, and develop and implement an appropriate response; follow written and oral directions; observe safety principles and work in a safe manner; communicate clearly and concisely, both orally and in writing; establish and maintain effective working relationships.

Skill to:

Effectively operate specialized law enforcement automated information, communication and dispatch systems.

IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS

The selection process may include, but not limited to, skills assessment, written examination and oral interview (100% weighted).

Individuals that have taken the P.O.S.T. Entry Level Dispatcher Selection Battery written exam within the last 12 months may submit their test score for verification, in lieu of taking this written test. T-Scores must be attached to employment application. The City of Covina's passing score is 45.0.

Applicants who possess the POST Dispatch Certificate must attached a copy of their certificate to the employment application to be exempt from the written exam.

Candidates must be specific and complete in describing their qualifications for this position. Failure to state all pertinent information may lead to elimination from consideration. Stating \"See Resume\" is not an acceptable substitution for a complete application.

The successful candidate will be required to undergo a reference/background check (to include a conviction record and LIVE SCAN) and pass a post-offer preemployment psychological and medical examination (which may include a drug/alcohol screening).

The City of Covina utilizes E-Verify and new employees must provide documentation to establish both identity and work authorization.

Communications regarding your application and/or status will be sent to the email address listed on your application. Please check your email regularly throughout the recruitment process as you will not receive communication by any other method.

The City of Covina is an Equal Opportunity Employer

The City of Covina provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, the City of Covina complies with applicable state and local laws governing nondiscrimination in employment in every location in which the City has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The City of Covina expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the City of Covina's employees to perform their job duties may result in discipline up to and including discharge.

THE CITY OF COVINA RESERVES THE RIGHT TO MODIFY OR REVOKE, WITHOUT NOTICE, ANY OR ALL OF THE PROVISIONS OF THIS BULLETIN PRIOR TO THE TIME OF APPOINTMENT, AND TO WAIVE ANY NON SUBSTANTIVE JOB REQUIREMENT AND MAKE SUBJECTIVE DECISIONS INTERPRETING AND ASSESSING THE SKILLS AND QUALIFICATIONS OF ANY CANDIDATE, INCLUDING THE DETERMINATION THAT NONE OF THE CANDIDATES, EVEN THOSE WHO MEET THE MINIMUM QUALIFICATIONS, ARE APPROPRIATE FOR THE POSITION.