Public Safety Dispatcher

US National Park Service; Alaska; On-site; USD 52,000 - 76,000; Full time

Job summary

The U.S. National Park Service is seeking qualified individuals to serve as Public Safety Dispatcher in the Alaska Region Communications Center. Positions available as Permanent and Permanent Career-Seasonal, with Career-Seasonal being year-limited and non-pay for part of the year.

Dispatchers handle emergency communications and operate critical systems to support public safety responses. Candidates must meet specialized experience requirements at GS-06/07/08 levels and be prepared to travel and

Qualifications

• Experience in public safety dispatch or call-taking in a high-stress environment.
• Ability to operate and document using dispatch systems (NCIC/NLETS/CAD).
• Coordinate emergency responses and support responders per agency protocols.

Responsibilities

• Provide dispatch and call-taking services for public safety incidents.
• Operate and query dispatch systems to document communications.
• Coordinate responses and support responders in emergencies.

Skills

Public safety dispatch

Call taking

Emergency coordination

Training & guidance

Tools

NCIC

NLETS

CAD

Job description

You will serve as a Public Safety Dispatcher for the Alaska Region Communications Center.

The announcement is being used to fill both Permanent and Permanent Career-Seasonal positions. Career-Seasonal appointments are permanent positions and include the same benefits as permanent appointments, but do not provide work on a year-round basis. You will work for approximately 9 months, and you will be in a non-pay status for the remainder of the year.

Requirements Continued…

• You may need to complete a statement regarding your physical ability.
• You may be required to travel overnight away from home up to 2 nights per month. You must obtain a government charge card for travel purposes.
• You are required to complete training, obtain and maintain a government credit card with travel and purchase authority.

Qualifications:

All qualifications must be met by the closing date of this announcement-11/05/2026-unless otherwise stated in this vacancy announcement.

To receive credit for experience, your resume MUST state either "full-time" (or "40 hours a week") or "part-time" with the number of hours worked per week to ensure proper crediting of specialized experience. Failure to adequately provide information needed to determine number of hours worked in each position may result in that time not being credited when evaluating qualifying experience. For periods of time that reflect military service, the DD-214 or Statement of Service is sufficient to meet the full and/or part-time hours requirement as the service dates will be reflected.

Minimum Qualification Requirements

For the GS-06 level: Applicants must have one year of specialized experience equivalent to at least the GS-05 grade level.

Examples of specialized experience are: Providing dispatch and/or call taking services, related to public safety (medical, law enforcement, search and rescue, fire or other emergencies/public safety related); Preparing written records to capture significant events for later analysis; Operating computer systems such as but not limited to National Criminal Information Network (NCIC), National Law Enforcement Telecommunications System (NLETS), Computer Aided Dispatch (CAD), or similar systems that aid in public safety dispatching to run queries and document communications.

For the GS-07 level: Applicants must have one year of specialized experience equivalent to at least the GS-06 grade level.

Examples of specialized experience are: Providing dispatch and call taking services in a communications center that provides public safety (medical, law enforcement, search and rescue, fire or other emergencies/public safety related) dispatch operation, in a complex environment (i.e. remote/urban environment, wildland fire, or other complex environments or situations); Coordinating responses to emergency incidents by initiating response of personnel and equipment according to agency protocols and providing communication and logistical support to responders; Operating computer systems such as but not limited to National Criminal Information Network (NCIC), National Law Enforcement Telecommunications System (NLETS), Computer Aided Dispatch (CAD), or similar systems that aid in public safety dispatching to run queries and document communications.

For the GS-08 level: Applicants must have one year of specialized experience equivalent to at least the GS-07 grade level.

Examples of specialized experience are: Providing dispatch and call taking services in a communications center that provides public safety (medical, law enforcement, search and rescue, fire or other emergencies/public safety related) dispatch operation, in a complex environment (i.e. remote/urban environment, serves more than one division, unit, jurisdiction, and/or agency, or other complex situations); Coordinating responses to emergency incidents by initiating response of personnel and equipment according to agency protocols and providing communication and logistical support to responders; Operating computer systems such as but not limited to National Criminal Information Network (NCIC), National Law Enforcement Telecommunications System (NLETS), Computer Aided Dispatch (CAD), or similar systems that aid in public safety dispatching to interpret information, run queries and document communications; Reviewing internal operating procedures and systems related to public safety to make recommendations for improvement; provide technical guidance, orientation, and training to new employees or lower level dispatchers.

Volunteer Experience

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Reasonable Accommodation (RA) Requests

If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review Procedures for Requesting a Reasonable Accommodation for Online Assessments.