Public Safety Dispatch Specialist (Lateral)

City of Avondale; Avondale (AZ); On-site; USD 52,000 - 70,000; Full time

Job summary

City of Avondale is seeking Police Communications Dispatchers (Lateral) to join the Avondale Police Department. Eligible applicants must have public safety dispatch experience and meet the TOC requirement within six months of hire.

This role involves answering 9-1-1 and non-emergency calls, coordinating emergency responders, and maintaining CAD/logs while working with multiple computer and radio systems. A strong commitment to accuracy and safety is essential.

Qualifications

• High School Diploma or GED equivalency is required.
• Applicants must have at least two consecutive years of dispatch center experience and must have worked in a public safety communications role within the last twelve months.
• Must be able to obtain a Terminal Operator Certification (TOC) within six months of hire, and maintain it for the duration of employment.
• Must be able to pass a comprehensive background check and a psychological evaluation.

Responsibilities

• Answers 9-1-1 and non-emergency calls for the Avondale Police Department and facilitates fire and medical assistance as appropriate.
• Dispatches responders by communicating information to police officers and facilitates needed medical and fire emergency services to people in distress.
• Monitors assigned radio channels; dispatches calls and information to police units via CAD and the radio system; maintains accurate status and location of police units; and maintains a computerized log of calls for service and units dispatched.
• Multitasks at a high level while utilizing the radio and phone system, while entering information into the CAD system; maintains accurate information on every call for service.
• Supports officers by looking up information in several computer systems, searching for data including vehicle information and warrants; monitors radio traffic, city alarm systems, security cameras, and dispatches emergency responders as appropriate to ensure officers' safety.
• Maintains critical records by entering, clearing, and verifying all warrants, missing persons, stolen articles, and stolen vehicles; enters property into computer systems and completes paperwork.
• Performs tactical dispatch for SWAT team responding to incidents, as assigned.
• Operates and maintains various office equipment, including multiple computers, printers, copy/fax machines, and phone systems at a high level.
• Performs other duties as assigned.

Education

High School Diploma or GED equivalency

Job description

City of Avondale is seeking Police Communications Dispatchers (Lateral) to join the Avondale Police Department. Eligible applicants must have public safety dispatch experience and meet the TOC requirement within six months of hire.

This role involves answering 9-1-1 and non-emergency calls, coordinating emergency responders, and maintaining CAD/logs while working with multiple computer and radio systems. A strong commitment to accuracy and safety is essential.