Public Safety Dispatch Leader

Indiana University; Bloomington (IN); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Health insurance

HSA contributions

Flexible spending accounts

Life insurance

Disability insurance

Retirement plan with IU contributions

Tuition subsidy for IU courses

Paid holidays and winter break

Generous paid time off

EAP

Job summary

Indiana University Public Safety in Bloomington, IN is seeking a leader to manage dispatch operations and supervise a team of about 300 staff. The role focuses on achieving department objectives, staffing, scheduling, and staff development to improve public safety services.

The position emphasizes strong communication, collaboration, and professional conduct to support safety across IU campuses and ensure quality control in day-to-day operations.

Qualifications

• Ability to lead/manage others.
• Demonstrates time management and priority setting skills.
• Excellent collaboration and team building skills.
• Ability to build strong customer relationships.
• Demonstrates excellent judgment and decision making skills.
• Maintains a high degree of professionalism.
• Excellent organizational skills.
• Strong verbal communication and listening skills.

Responsibilities

• Provides day-to-day operational management of public safety dispatch staff.
• Establishes short-term operational objectives.
• Identifies public safety dispatch and operational issues and/or areas of improvement and implements solutions to improve processes and/or operational efficiency; provides oversight for continuous integration, testing, quality assurance and quality control efforts.
• Analyzes, monitors, and evaluates performance of assigned staff, establishes work priorities, conducts performance reviews, and provides corrective action as needed.
• Ensures adequate staffing and effective scheduling; participates and informs employment decisions for assigned staff.
• Provides direct supervision and oversight of staff setting expectations to meet department objectives and is held accountable for the performance and development of team.
• Ensures and provides training to staff to improve customer service operations; researches and identifies development opportunities for staff.

Skills

Lead/manage others

Time management

Team collaboration

Customer relationships

Judgment and decision making

Professionalism

Organizational skills

Verbal communication

Education

Bachelor's degree in relevant field

Job description

PUBLIC SAFETY (UA-PSIA-IUBLA)

Indiana University (IU) Public Safety pursues the university's commitment to providing the greatest degree of safety for all members of the IU community, consistent with the university's mission and environment, applicable legal and professional standards, and available resources. IU Public Safety directly oversees areas including the IU Police Department, Emergency Management and Continuity, and Fire Safety and Loss Prevention, operating with a team of approximately 300 dedicated staff on a 24 hours a day, 7 days a week, 365 days a year operational basis across all campuses.

• Provides day-to-day operational management of public safety dispatch staff.
• Establishes short-term operational objectives.
• Identifies public safety dispatch and operational issues and/or areas of improvement and implements solutions to improve processes and/or operational efficiency; provides oversight for continuous integration, testing, quality assurance and quality control efforts.
• Analyzes, monitors, and evaluates performance of assigned staff, establishes work priorities, conducts performance reviews, and provides corrective action as needed.
• Ensures adequate staffing and effective scheduling; participates and informs employment decisions for assigned staff.
• Provides direct supervision and oversight of staff setting expectations to meet department objectives and is held accountable for the performance and development of team.
• Ensures and provides training to staff to improve customer service operations; researches and identifies development opportunities for staff.

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

• Bachelor's degree in relevant field

WORK EXPERIENCE

Required

• 2 years of related experience

SKILLS

Required

• Ability to lead/manage others
• Demonstrates time management and priority setting skills
• Excellent collaboration and team building skills
• Ability to build strong customer relationships
• Demonstrates excellent judgment and decision making skills
• Maintains a high degree of professionalism
• Excellent organizational skills
• Strong verbal communication and listening skills

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Bloomington, Indiana

$85,000 annually

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Career Level: Operational

FLSA: Exempt

Job Function: Legal, Safety, & Protection

Job Family: Public Safety

Click here to learn more about Indiana University's Job Framework.

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at [e-mail] or by visiting IUPD.

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