Public Safety Dispatch

Houston Healthcare; Warner Robins, Northern (GA, KY); Hybrid; USD 42,000 - 66,000; Full time

Job summary

Emory Healthcare in Georgia seeks a Public Safety Dispatcher to receive, evaluate, and dispatch emergency and non-emergency calls, using advanced telecoms and computer systems. You will monitor alarms, access control, and CCTV, staying calm during critical incidents to ensure rapid police, security, and medical responses.

The role may include Public Safety Officer duties as needed. As part of a joint integration with Houston Healthcare, you will operate within a combined team while maintaining

Qualifications

• Two years of customer service/telecommunications, military, law enforcement or security experience.
• Education - a high school diploma or equivalent.
• Certification - APCO, IAHSS or related certification.

Responsibilities

• Emergency and Non-Emergency Dispatch: answer, evaluate, prioritize and dispatch calls for assistance.
• Communications Monitoring: process calls from multiple lines, intercoms and alarms.
• Security Systems Monitoring: monitor alarms, access control and CCTV.
• Remain calm during life-and-death incidents to ensure appropriate response.
• Public Safety Support: may perform Public Safety Officer duties when assigned.
• Other related duties as required.

Skills

Customer service

Telecommunications

Security awareness

Education

High school diploma or equivalent

Job description

Work Shift: Job Summary: The Public Safety Dispatcher displays analytical and organizational skills necessary to receive, evaluate, and dispatch emergency and non-emergency calls for assistance. Utilizes effective communication through verbal and typing skills to maintain efficient operations and respond to police and security situations. Exhibits technological competency to utilize complex telecommunications, alarms, and computer systems.

Primary Duties and Responsibilities

• Emergency and Non-Emergency Dispatch Answer, evaluate, prioritize, and dispatch emergency and non-emergency calls for assistance to Police and Public Safety Officers
• Communications Monitoring Monitor and process calls from large number of incoming telephone lines, intercom lines, emergency call boxes and alarms
• Security Systems Monitoring and Emergency Response Monitor complex system of alarms, computerized access control, and CCTV
• Must remain calm and focused during life and death incidents to ensure Police, Security, and Medical response is appropriate and complete
• Public Safety Support May perform Public Safety Officer duties when assigned
• Performs other related duties as required

Minimum Required Qualifications

Experience - Two (2) years of customer service/telecommunications, military, law enforcement or security experience

Preferred Qualifications

Education - A high school diploma or equivalent.

Additional training beyond high school

Certification - APCO, IAHSS or related certification

Physical Requirements

Medium Max 25 lbs.: Up to 25 lbs., 0-33% of the work day (occasionally); lifting 25 lbs. max; carrying of objects up to 25 lbs.; occasional to frequent standing and walking; occasional sitting; close eye work (computers, typing, reading, writing). Physical demands may vary depending on assigned work area and work tasks.

Environmental Factors

Factors affecting environmental conditions may vary depending on the assigned work area and tasks. Environmental exposures include but are not limited to: Blood-borne pathogen exposure, bio-hazardous waste, chemicals/gases/fumes/vapors, communicable diseases, electrical shock, floor surfaces, hot/cold temperatures, indoor/outdoor conditions, latex, lighting, patient care/handling injuries, radiation, shift work, and travel may be required. Use of personal protective equipment, including respirators. Environmental conditions may vary depending on assigned work area and work tasks.

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request.

Please note that one week's advance notice is preferred.

Scheduled Weekly Hours: 40 FTE: 1 Expanded Work Shift: On Call

We’re pleased to announce that Emory Healthcare and Houston Healthcare have joined forces to better serve our communities and strengthen our mission. This integration marks an exciting step forward, combining our shared values and complementary strengths.

What This Means for Job Seekers While our organizations are integrating, each will continue to operate separate hiring processes for the time being.

We’re committed to a smooth transition and will keep you informed as we align our operations. Thank you for your interest in joining our teams—we’re excited about what the future holds. We’re committed to a smooth transition and will keep you informed as we align our operations. Thank you for your interest in joining our teams—we’re excited about what the future holds.

Houston Healthcare is the premier health organization in Middle Georgia, serving as a cornerstone for health and wellness for the community since 1960. Strategically positioned to connect people, community, and quality care, Houston Healthcare is a caring health system, dedicated to excellence today and tomorrow. With two main hospitals and 7 separate campuses, HHC’s combined capacity of 282 beds serves over 300,000 patients in Houston County and surrounding communities annually.