Public Safety Dispatch

900 Emory Healthcare; Warner Robins (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

Emory Healthcare in Warner Robins is seeking a Public Safety Dispatcher to manage emergency and non-emergency calls, prioritizing incidents and coordinating with Police and Public Safety Officers. You will monitor alarms, access control systems, and CCTV while maintaining calm, clear communication under pressure.

The role requires 2+ years in customer service or telecommunications and a high school diploma, with APCO/IAHSS certification preferred and ongoing training opportunities within a large

Qualifications

• Experience - Two (2) years of customer service/telecommunications, military, law enforcement or security experience
• Education - A high school diploma or equivalent.
• Additional training beyond high school
• Certification - APCO, IAHSS or related certification

Responsibilities

• Answer, evaluate, prioritize, and dispatch emergency and non-emergency calls
• Monitor and process calls from multiple lines and alarms
• Monitor alarms, access control systems, and CCTV
• Remain calm and focused during life-and-death incidents
• May perform Public Safety Officer duties when assigned
• Performs other related duties as required

Skills

Customer service

Telecommunications

Emergency dispatch

Calm under pressure

Education

High school diploma or equivalent

Tools

Alarm systems

CCTV

Intercom systems

Job description

Work Shift: Job Summary: The Public Safety Dispatcher displays analytical and organizational skills necessary to receive, evaluate, and dispatch emergency and non-emergency calls for assistance. Utilizes effective communication through verbal and typing skills to maintain efficient operations and respond to police and security situations. Exhibits technological competency to utilize complex telecommunications, alarms, and computer systems.

Primary Duties and Responsibilities

• Emergency and Non-Emergency Dispatch Answer, evaluate, prioritize, and dispatch emergency and non-emergency calls for assistance to Police and Public Safety Officers
• Communications Monitoring Monitor and process calls from large number of incoming telephone lines, intercom lines, emergency call boxes and alarms
• Security Systems Monitoring and Emergency Response Monitor complex system of alarms, computerized access control, and CCTV
• Must remain calm and focused during life and death incidents to ensure Police, Security, and Medical response is appropriate and complete
• Public Safety Support May perform Public Safety Officer duties when assigned
• Performs other related duties as required

Minimum Required Qualifications

Experience - Two (2) years of customer service/telecommunications, military, law enforcement or security experience

Preferred Qualifications

Education - A high school diploma or equivalent.

Additional training beyond high school

Certification - APCO, IAHSS or related certification

Physical Requirements

Medium Max 25 lbs.: Up to 25 lbs., 0-33% of the work day (occasionally); lifting 25 lbs. max; carrying of objects up to 25 lbs.; occasional to frequent standing and walking; occasional sitting; close eye work (computers, typing, reading, writing). Physical demands may vary depending on assigned work area and work tasks.

Environmental Factors

Factors affecting environmental conditions may vary depending on the assigned work area and tasks. Environmental exposures include but are not limited to: Blood-borne pathogen exposure, bio-hazardous waste, chemicals/gases/fumes/vapors, communicable diseases, electrical shock, floor surfaces, hot/cold temperatures, indoor/outdoor conditions, latex, lighting, patient care/handling injuries, radiation, shift work, and travel may be required. Use of personal protective equipment, including respirators. Environmental conditions may vary depending on assigned work area and work tasks.

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request.

Please note that one week's advance notice is preferred.

Scheduled Weekly Hours: 40 FTE: 1 Expanded Work Shift: On Call

We’re pleased to announce that Emory Healthcare and Houston Healthcare have joined forces to better serve our communities and strengthen our mission. This integration marks an exciting step forward, combining our shared values and complementary strengths.

What This Means for Job Seekers While our organizations are integrating, each will continue to operate separate hiring processes for the time being.

We’re committed to a smooth transition and will keep you informed as we align our operations. Thank you for your interest in joining our teams—we’re excited about what the future holds. We’re committed to a smooth transition and will keep you informed as we align our operations. Thank you for your interest in joining our teams—we’re excited about what the future holds.

Houston Healthcare is the premier health organization in Middle Georgia, serving as a cornerstone for health and wellness for the community since 1960. Strategically positioned to connect people, community, and quality care, Houston Healthcare is a caring health system, dedicated to excellence today and tomorrow. With two main hospitals and 7 separate campuses, HHC’s combined capacity of 282 beds serves over 300,000 patients in Houston County and surrounding communities annually.