Public Safety Assistant - Terminal Services

CVG Airport Authority; Cincinnati (OH); On-site; USD 33,000 - 46,000; Full time

Benefits offered by this job

401(k) and 457 options

Generous paid time off including 10 holidays

Employee Assistance Program

Tuition Reimbursement and Professional Development

Performance Reward Program

Part-time benefits (CVGAA)

Job summary

A major airport authority in Cincinnati is seeking a dedicated Public Safety Assistant to manage traffic flow, enforce parking regulations, and provide exceptional customer service. This non-sworn uniformed position involves engaging with the airport community and assisting passengers with information and directions. The ideal candidate will have a high school diploma and experience in security or customer service. Benefits include generous paid time off, 401(k), and performance rewards.

Qualifications

• Related work experience in law enforcement, security, or customer service involving direct contact.
• Valid Driver’s License required.
• Maintain Security Identification Display Area (SIDA) clearance.

Responsibilities

• Directs traffic flow in front of terminal buildings.
• Enforces parking regulations and issues citations.
• Supports the Airport Master Security Plan.
• Acts as a Customer Service Representative.
• Monitors and adjusts queue lanes to minimize wait times and improve passenger experience through security checkpoints.
• Acts as a Customer Service Representative by assisting the public with questions and directions.
• Specialized training for lost and found retrieval as assigned.
• Performs other duties of a similar nature and level as assigned.

Skills

Customer service

Communication skills

Traffic control

Security procedures

Education

High School Diploma or GED

Tools

Hand-held metal detector

Job description

Public Safety Assistant - Terminal Services

Job Category: NonExempt

Requisition Number: PUBLI002370

Locations

Showing 1 location

Cincinnati, OH 452752000, USA

Description

CLASS SUMMARY:

A non-sworn uniformed position with the responsibility of parking enforcement, traffic direction and control, vehicle searches, personnel searches and screening, and provides assistance to the airport community in dissemination of information and directions. The Public Safety Assistant also performs security queue management and oversight, and acts as a public liaison for direction, control, and flow in coordination with KCAB, air carriers, and the Transportation Security Administration.

ESSENTIAL DUTIES:

This class specification represents only the core areas of responsibilities; specific position assignments will vary depending on the needs of the department.

• Directs traffic flow in front of the terminal buildings and other areas as assigned.
• Enforces parking regulations by ensuring no vehicles are unattended, or improperly parked and when necessary, issues citations to vehicles in violation of parking restrictions.
• Supports the Airport Master Security Plan.
• Directs customer flow up to TSA ticket document check (TDC) positions and other areas as assigned.
• Monitors and adjusts queue lanes as necessary based on customer volume and flow to minimize wait times maximizing the customer experience through security checkpoints.
• Acts as a Customer Service Representative by assisting the public with answering questions and giving directions.
• Specialized training for lost and found retrieval as assigned.
• Performs other duties of a similar nature and level as assigned.

TRAINING AND EXPERIENCE:

High School Diploma or GED and related work experience in law enforcement, security, airport, military and/or customer service involving direct contact with customers; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

LICENSING/CERTIFICATIONS:

• Valid Driver’s License
• Maintain Security Identification Display Area (SIDA) clearance.

KNOWLEDGE OF:

• Proper identification as prescribed by Kenton County Airport Board;
• Security searches;

SKILL IN

• Clearly and effectively communicating both orally and in writing;
• Establishing and maintaining effective, fair, cooperative, collaborative and respectful relationships with internal and external colleagues, peers, work teams and workgroups;
• Demonstrated skill in use of hand held metal detector.

ADA AND OTHER REQUIREMENTS:

Positions in this class typically require: climbing, standing, walking, fingering, talking, hearing, and seeing.

Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently and/or a negligible amount of force to move objects.

BENEFITS:

• 401(k) and 457 options
• Generous paid time off including 10 holidays a year
• Employee Assistance Program
• Tuition Reimbursement and Professional Development programs
• Performance Reward Program
• Ask your recruiter about CVGAA’s part-time benefits!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.