Public Safety Aides at Bowie Branch Library

Prince George; Bowie (MD); On-site; USD 21,000 - 30,000; Full time

Job summary

PGCMLS seeks two Public Safety Aides to maintain a safe, welcoming library environment, focusing on teens after school. You will monitor the library and grounds, address safety concerns, and guide behavior with calm, professional approaches.

Ideal candidates have strong communication, customer service experience, and the ability to de-escalate conflicts. CPR/First Aid certification or willingness to obtain is preferred; full-time hours vary by schedule.

Qualifications

• High School diploma or G.E.D. is required.
• Experience working with teens or in public settings is preferred.
• Training in conflict resolution or trauma-informed practices is preferred.
• CPR/First Aid certification or willingness to obtain.
• Strong communication and customer service skills.

Responsibilities

• Maintain a professional, visible presence throughout the Library and grounds.
• Monitor up to 300 teens after school hours and address safety concerns.
• Explain library behavior policies and de-escalate disruptions.
• Document observations and incidents per procedures; coordinate with PIC/Branch Manager.
• Assist customers and direct them to staff for additional help.
• Assist with end-of-day procedures to secure the building.
• Participate in meetings, trainings, and special projects.

Skills

Strong communication skills

Customer service experience

Proficiency with computers

Ability to de-escalate conflicts

Teamwork

Education

High School diploma or G.E.D.

Tools

Security systems

Job description

PGCMLS is seeking two (2) Public Safety Aides to help maintain a safe, welcoming, and respectful library environment, with a focus on supporting up to 300 teens during busy after school hours. These positions provide a visible security presence, monitor the library and surrounding areas, and help address safety and behavior concerns in a calm and professional manner.If you have strong communication skills, enjoy working with the public, and can handle challenging situations with patience and professionalism, we encourage you to apply!Essential Functions:Maintain a professional, approachable, and visible presence throughout the Library.Walk throughout the Library and surrounding grounds to monitor and interact with up to 300 students during after school hours.Communicate Library behavior policies and respond to safety concerns, including noise levels, inappropriate language, and play fighting, by providing verbal guidance and redirecting behavior in accordance with established procedures.Build positive relationships with customers and handles concerns and difficult interactions with patience, professionalism, and respect.Identify potential conflicts or behavioral issues and intervene early using positive reinforcement and de-escalation techniques.Monitor student use of the Library’s Teen Zone to ensure equipment is used safely, reservation guidelines are followed, and overcrowding is avoided.Provide basic assistance to customers, including directions to library spaces, and refer them to the appropriate staff when additional help is needed.Keep the Branch Manager or Person-In-Charge (PIC) informed of unusual situations, safety concerns, and significant incidents.Accurately document observations, actions taken, safety concerns, and behavior incidents in accordance with library procedures, including situations involving a customer being asked to leave or law enforcement.Communicate and cooperate with emergency responders, including police, fire, and EMS personnel, when they respond to incidents at the Library.Sort and return library materials to their appropriate shelves.Assist with end of day procedures to help ensure the building is cleared and secure.Participate in committees, planning activities, meetings, and training.Represent and promote the library while following applicable policies and procedures.Support special projects and perform other assigned duties.Qualifications:High School diploma or G.E.D.Two years of experience working directly with teens and young adults, assessing their needs, developing services, and providing customer service in a public or community setting.Comprehensive knowledge of teen developmental needs, group behavior management, and teen group dynamics, as well as teen services in public libraries, schools, community centers, or similar settings.Training in conflict resolution, restorative practices, and/or trauma-informed practices preferred.CPR/First Aid certification or willingness to obtain certification.Strong communication and customer service skills.Ability to remain calm, fair, and professional in challenging situations.Commitment to creating an inclusive and respectful environment for all customers and staff.Ability to work independently and in a team environment.Proficiency with computers, standard office software, email, and security systems.Work Schedule:Monday: 2:30 - 6pmTuesday: 2:30 - 6:30pmWednesday: 2:30 - 6:30pmThursday: 2:30 - 6pmFriday: 2:30 - 6pmAdditional Information:Please submit a completed application and resume to be considered.Apply online using the link below or visit www.pgcmls.info.Incomplete applications will not be considered.PGCMLS offers professional growth opportunities and a friendly, supportive work environment.Qualifications:High School diploma or G.E.D.Experience in public safety, security, crisis response, or a related field preferred.Experience working with the public, preferably in a customer service or community setting.Experience working with teens and youth preferred.Training in conflict resolution, restorative practices, or trauma-informed practices preferred.CPR/First Aid certification or willingness to obtain.Strong communication and customer service skills.Ability to remain calm, fair, and professional in challenging situations.Commitment to creating an inclusive and respectful environment for all customers and staff.Ability to work independently and in a team environment.Proficiency with computers, standard office software, email, and security systems.Work Schedule:Monday: 2:30 - 6pmTuesday: 2:30 - 6:30pmWednesday: 2:30 - 6:30pmThursday: 2:30 - 6pmFriday: 2:30 - 6pmAdditional Information:Please submit a completed application and resume to be considered.Apply online using the link below or visit www.pgcmls.info.Incomplete applications will not be considered.PGCMLS offers professional growth opportunities and a friendly, supportive work environment.If you are a dependable security professional who enjoys working with people and wants to make a positive impact in the community, we’d like to hear from you. Apply today and join our team!