Part-Time Library Security & Guest Services Aide

City of Huntington Beach; Huntington Beach (CA); On-site; USD 25,000 - 34,000; Part time

Job summary

City of Huntington Beach is seeking a Part-Time, non-permanent Department Services Aide-Library/Facility Security for the Community and Library Services Department in Huntington Beach.

The role requires excellent customer service, ability to enforce library policies, and the capacity to patrol and protect library facilities while assisting with event setups and daily operations. This on-call position does not include City benefits but may require working varied hours.

Qualifications

• Customer service experience and strong interpersonal skills.
• Ability to interpret and enforce library policies.
• Experience handling safety and emergency procedures.

Responsibilities

• Provides general assistance to library visitors and staff, in matters relating to building security, safety and maintenance.
• Greets library/facility users, makes them feel welcome, and directs them to appropriate service desks.
• Interprets, explains and enforces library policies to the public.
• Provides regular patrol and monitoring of Libraries/facility building and grounds and rental facilities.
• Works to help diffuse difficult situations and if needed, escorts disruptive patrons from the building, and reports suspicious behavior to supervisors.
• Prepares and submits incident and accident reports.
• Assists with the set-up and take-down of event rooms to include the moving of medium weight furniture and tables.
• Back up to day porter tasked with the occasional stocking and light cleaning of restrooms.
• Opens and closes library facilities, handles day-end cash procedures and operates alarm systems.
• Attends and participates in staff, department and other job-related meetings.
• Provides traffic control for events (people and sometimes vehicles) and provides directional information for event attendees

Skills

Customer service

Conflict resolution

Emergency procedures

Education

High school diploma or equivalent

3 years related experience

Job description

This is a Part Time, Non Permanent Position
Hours Worked Per Week May Vary

Here in Huntington Beach, we believe passionately that the key to becoming the best beach City in the world starts and ends with finding the right people to join our team. At this time, we have outstanding opportunities available, as we're looking for the right people to serve as Department Services Aide-Library/Facility Security with theCommunity and Library Services Department.

The ideal candidatemust possess effective and cooperative communication and interpersonal skills and have the ability to relate to a diverse group of people.

Temporary/part-time employment is restricted to 1,000 hours within a 12-month period (July 1 - June 30) and does not qualify to receive City benefits, except those required by law. The City does not belong to the Social Security system. However, enrollment in an alternative retirement program is mandatory which requires an employee contribution of 7 1/2% of base earnings to the Public Agency Retirement System (PARS). There are no rights to employment and employment may end with or without cause or advance notice. Further restrictions apply to CalPERS retired annuitants.

• Provides general assistance to library visitors and staff, in matters relating to building security, safety and maintenance
• Greets library/facility users, makes them feel welcome, and directs them to appropriate service desks
• Interprets, explains and enforces library policies to the public
• Provides regular patrol and monitoring of Libraries/facility building and grounds and rental facilitates
• Works to help diffuse difficult situations and if needed, escorts disruptive patrons from the building, and reports suspicious behavior to supervisors
• Prepares and submits incident and accident reports
• Assists with the set-up and take-down of event rooms to include the moving of medium weight furniture and tables
• Back up to day porter tasked with the occasional stocking and light cleaning of restrooms
• Opens and closes library facilities, handles day-end cash procedures and operates alarm systems
• Attends and participates in staff, department and other job-related meetings
• Provides traffic control for events (people and sometimes vehicles) and provides directional information for event attendees

Knowledge of:

• Customer service
• Conflict resolution
• Emergency procedures

Ability to:

• Provide excellent customer service
• Accept responsibility for the safety and well-being of library patrons
• Make mature decisions
• Work on an on-call basis

Education and Experience: A high school diploma or equivalent certificate, and three (3) years of directly related experience with demonstrated technical skills.

APPLICATION AND SELECTION PROCEDURE

• Application Review
• Department Interview
• Selection Process
• Background investigation
• Appointment