PUBLIC SAFETY 25-26 STUDENT

Wheaton College; Wheaton (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

A higher education institution in Wheaton seeks a Public Safety Switchboard/Dispatch Operator. The role entails handling dispatch and switchboard duties, answering calls, and providing information. Ideal candidates should have strong communication skills and a year of relevant experience. The position requires familiarity with procedures and ability to learn an automated records management system efficiently. This opportunity is crucial for maintaining effective communication within the college community.

Qualifications

• Good interpersonal and communication skills in English.
• Ability to organize information and files.
• One year of related experience or training.
• Quickly learn an Automated Records management system.

Responsibilities

• Perform dispatch and switchboard duties during business hours.
• Answer and monitor all switchboard calls.
• Assist in transferring calls and informing callers on procedures.
• Familiarize with Dispatch/Switchboard Manual and resources.
• Acknowledge and forward severe weather reports.
• Answer Work Order Center calls and notify officers as instructed.
• Provide back up for the Public Safety Dispatcher.
• Issue ID/access control cards for students and employees.

Skills

Interpersonal skills

Communication skills

Organizational skills

Computer literacy

Job description

Public Safety — Switchboard/Dispatch Operator

Responsibilities

Responsible to the Dispatch Coordinator to perform dispatch and switchboard duties during normal business hours. Insures that all calls are answered forwarded to the proper individual, office or department.

Duties

1. Answers and monitors all Switchboard calls, assists callers with directory information.
2. Assists in transfer of calls and inform callers concerning proper procedures for making long distance and collect calls from campus telephones.
3. Be familiar and adhere to the policies and procedures found in the Dispatch/Switchboard Manual. Be familiar with resources available: directories, equipment, logs etc.
4. Be familiar with College structure, staff and organizations within as well as their functions. Be aware of campus events and conference groups to assist callers.
5. Be prepared to acknowledge and forward incoming severe weather reports and Homeland Security Advisories.
6. Answer Work Order Center calls during certain designated times make notifications to Officers and tradesmen as instructed.
7. Make contacts as requested by Public Safety Officers (students, faculty, workmen, Snow Crew, Resident Directors, Police Department, etc.).
8. Provides back up for the Public Safety Dispatcher and data entry for access control. Answer Public Safety telephone lines promptly, responding appropriately by providing information or initiating response from officer(s).
9. Issue and replace ID/access control cards for students and employees under the direction of the Office/Dispatch Coordinator.
10. Perform other duties as assigned.

Qualifications

1. Good interpersonal and communication skills. Ability to articulate and convey information in a clear concise manner in the English language.
2. Ability to organize information and files.
3. One year of related experience and/or training.
4. Computer literate with the ability to quickly learn an Automated Records management system (computer aided dispatch program).