Public Relations Manager

Zendesk; San Francisco (CA); Hybrid; USD 122,000 - 184,000; Full time

Job summary

Zendesk seeks a Public Relations Manager to enhance its brand reputation and lead communications in AI-powered customer service. This mid-senior role involves crafting PR strategies, engaging with media, and utilizing storytelling to shape public perception of innovations within the company. The position is hybrid, contributing to a collaborative team culture while promoting flexible work arrangements.

Qualifications

• 5+ years of experience in public relations or corporate communications.
• Demonstrated ability to build and maintain media relationships.
• Strong writing and content creation skills across various formats.

Responsibilities

• Design and implement comprehensive PR strategies.
• Develop multimedia content tailored for various platforms.
• Analyze PR campaign performance metrics for strategy refinement.

Skills

Project Management

Storytelling

Relationship Building

Analytical Skills

Education

Bachelor's Degree in Communications or related fields

Job description

Join to apply for the Public Relations Manager role at Zendesk

Join to apply for the Public Relations Manager role at Zendesk

About this role

As a Public Relations Manager at Zendesk, you will be at the forefront of our strategic communications efforts, driving initiatives that enhance our brand reputation and establish our presence as an industry leader in AI-powered customer service solutions. This position focuses on crafting and executing innovative PR campaigns that not only secure influential media coverage but also engage diverse audiences through strategic storytelling.

Job Description

About this role

As a Public Relations Manager at Zendesk, you will be at the forefront of our strategic communications efforts, driving initiatives that enhance our brand reputation and establish our presence as an industry leader in AI-powered customer service solutions. This position focuses on crafting and executing innovative PR campaigns that not only secure influential media coverage but also engage diverse audiences through strategic storytelling.

You will work closely with cross-functional teams and senior leadership to articulate Zendesk's vision and impact, ensuring that our narratives resonate powerfully within the marketplace.

At Zendesk, we are redefining customer and employee experiences through the power of AI, and your role in Public Relations will be pivotal in highlighting our leadership and innovations. By joining our team, you will help shape how our advancements are perceived and recognized, contributing significantly to our overall communications strategy.

What You’ll Do

• Design and implement comprehensive PR strategies that amplify Zendesk’s messaging and position us as a key player in the AI customer service landscape.
• Build and nurture relationships with a diverse array of media professionals, influencers, and industry experts to create collaborative opportunities that enhance our visibility and storytelling capabilities.
• Develop engaging multimedia content tailored for various platforms, including video, podcasts, and interactive articles, aimed at increasing audience engagement and understanding of Zendesk’s transformative impact.
• Elevate executive presence by facilitating opportunities for leadership to share insights at industry events, conferences, and through exclusive media interviews, reinforcing our innovative stance in the market.
• Lead proactive reputation management strategies, preparing the organization to respond effectively in high-stakes situations and safeguarding our brand integrity.
• Analyze PR campaign performance metrics, leveraging data to refine strategies and maximize media engagement and audience reach.
• Collaborate with the broader Communications team to ensure cohesive messaging and branding across all public-facing channels, while also contributing to corporate social responsibility initiatives.
  
  

Requirements

• 5+ years of experience in public relations, corporate communications, or related fields, with a proven track record of securing influential media placements.
• Demonstrated ability to build and maintain strong relationships with journalists and media outlets across various platforms.
• Excellent project management skills, with the capacity to juggle multiple PR initiatives and deliver results in a dynamic environment.
• Strong writing and storytelling abilities, with experience in creating diverse content formats, including press releases, media kits, and executive statements.
• Analytical mindset, with a background in measuring and reporting on PR effectiveness to inform ongoing strategy development.
• Proactive and collaborative, with a willingness to engage in cross-disciplinary projects that span Analyst Relations, Internal Communications, and Corporate Social Responsibility as part of your career development.
  
  

The US annualized base salary range for this position is $122,000.00-$184,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The Intelligent Heart Of Customer Experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [e-mail] with your specific accommodation request.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing, Public Relations, and Writing/Editing

• Industries

  Software Development

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