Public Records Clerk & Customer Service

Fort Bend County; United States; On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Great benefits

Job summary

Fort Bend County is seeking a detail-oriented records clerk to manage documents, assist customers, and handle cash transactions. You will verify records, release confidential materials, and ensure accurate fee collection while maintaining security and accuracy in a busy office.

The role requires basic math, data entry skills, and strong communication. A valid Texas driver license is needed, with bilingual abilities preferred for better public service.

Qualifications

• High School Diploma/GED.
• 1 year of clerical experience including cash handling and customer service.
• Three (3) years preferred prior experience working in a legal capacity a plus.
• Strong computer, typing (40 wpm) and data entry skills required.
• Ability to do basic math and spelling.
• Ability to read and write cursive.
• Good written and verbal communication and organizational skills.
• Strong interpersonal skills including diplomacy and problem solving to deal effectively with the public, other employees, and elected officials.
• Overtime may be required.
• Bilingual preferred (Spanish, Chinese, Vietnamese, or Arabic).
• Valid Texas Driver License and proof of vehicle insurance.
• Various skills tests will be administered if selected for an interview.
• This position requires a successful criminal background check required by Texas Department of State Human Services - Vital Statistics Section.

Responsibilities

• Responsible for document management activities, including preparing, scanning, filing, processing, issuing and returning records/vital documents to the customer.
• Professionally assist customers and provide information or guidance by reviewing and processing requests in person, over the telephone, through electronic transmissions and through the mail.
• Verify recordability and input data into the computer from documents being recorded.
• Determines appropriate release of confidential records to qualified applicants and maintains security and confidentiality of documents and data.
• Maintains knowledge of processes and statistics.
• Determines and calculates appropriate fees based upon established parameters; collects fees, acts as cashier and makes change.
• Responsible for reconciling and balancing cash drawers and is held personally accountable for shortages.
• Participates in activities and duties related to emergency management during a local state of disaster as directed by appropriate county managers.

Skills

Clerical experience

Typing 40 wpm

Data entry

Customer service

Communication

Cash handling

Interpersonal skills

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Fort Bend County is seeking a detail-oriented records clerk to manage documents, assist customers, and handle cash transactions. You will verify records, release confidential materials, and ensure accurate fee collection while maintaining security and accuracy in a busy office.

The role requires basic math, data entry skills, and strong communication. A valid Texas driver license is needed, with bilingual abilities preferred for better public service.