Public Programs Associate

American Museum of Natural History; New York (NY); On-site; USD 45,000 - 50,000; Full time

Job summary

The American Museum of Natural History seeks a Public Programs Associate to orchestrate a wide range of museum events. You will handle logistics with external talent and internal teams, ensuring smooth operations and excellent guest experience.

Responsibilities include managing presenter logistics, travel, reimbursements, and on-site coordination with the Programming Manager. Nights and weekends may be required; strong customer service is essential.

Qualifications

• Experience with event management and project management tools.
• Strong written and oral communication skills for diverse audiences.
• Customer service experience in nonprofit or museum settings is a plus.

Responsibilities

• Coordinate event logistics with talent and internal teams.
• Manage presenter logistics including agreements, travel, and reimbursements.
• Support onsite event management with the Programming Manager and post-event analysis.

Skills

Event management

Project management

Education

Bachelor's degree

Associate degree

Tools

Tessitura

Job description

The American Museum of Natural History is one of the world’s preeminent scientific and cultural institutions, and has as its mission to discover, interpret, and disseminate information about human cultures, the natural world, and the universe through a wide-ranging program of scientific research, education, and exhibition.

The Museum’s Public Programs department works to create an inclusive and accessible platform for science communication, sparking curiosity, joy, and understanding through innovative and educational activations. Public Programs creatively showcases the work from within the Museum and reaches New Yorkers with engaging, relevant, and well-researched content for audiences of all ages.

The Public Programs department is seeking a full-time Public Programs Associate, who will play a pivotal role in orchestrating seamless events. They are responsible for handling event logistics with both external talent and internal collaborators, ensuring all technical aspects are in order for a diverse range of engaging programs. This energetic self-starter will facilitate all aspects of presenter logistics, including agreements, travel arrangements, and reimbursements. On the day of events, the Associate will work directly with the Programming Manager to coordinate onsite management, ensuring everything runs smoothly.

With a focus on customer service, they adeptly manage inboxes and phones, providing invaluable support to both presenters and attendees. Additionally, this role involves effectively coordinating schedules and setting meetings with collaborators, as well as scouting for captivating science and artistic events on a monthly basis. Post-event, they are instrumental in the distribution and analysis of assessments, allowing their team to continually refine and enhance programming for an even more enriching visitor experience.

The Associate will join a small team, and should be excited for the opportunity to bring innovative ideas for programming to the Museum. This position involves some work on nights and weekends.

Job duties include, but are not limited to:

• Handle a wide array of critical tasks related to event logistics, including asset collection from talent, creating marketing copy for events, and submitting Museum forms across internal departments. Carry out day-of tasks alongside the Programming Manager (e.g., set-up, intern management, event check-in, talent management, breakdown, analysis).
• Provide administrative support, acting as the main liaison between the public and the department, answering phone calls and managing the department’s inbox. Supervise file collection and storage via SharePoint. Maintain the project management tool. Coordinate the department calendar, including the management of regular calendar events and the creation of weekly workflows.
• Scout for and maintain a calendar of talent/events for consideration. Create a system for tracking these events and comments from attendees.
• Assist at Museum member and donor events as needed. Work with Membership and Advancement teams to assist with special projects as assigned.
• Maintain availability to work some nights and weekends as needed to support events.

The expected salary range for the Public Programs Associate is $45,000/annual – $50,000/annual. This position is overtime-eligible and the AMNH offers an extensive benefits package designed to meet the needs of our dedicated and diverse community.

Pay will be determined based on several factors. The hiring range for the position at commencement is based on the type of work and the scope of responsibilities. The salary and placement offered is based on a number of individualized factors, including, but not limited to, skills, knowledge, training, education, credentials, areas of specialization, and depth and scope of experience.

Minimum Qualifications

• High School Diploma or equivalent.
• Experience with event management and project management tools.

Preferred Qualifications

• Bachelor’s degree or associate degree in a relevant field, such as event management, anthropology, museum studies, business, writing, journalism, cultural management, finance, math, an artistic discipline, or any other related field.
• Familiarity with ticketing systems and databases (preferably Tessitura).
• Working knowledge of large-scale event management.
• Experience working in customer service.
• Experience working at a non-profit institution.

Physical Demands

• Must be able to remain in a stationary position (sitting or standing) for prolonged periods.
• Must be able to move about the Museum campus.
• Positioning/change of positioning: Must be able to frequently position oneself/body to accomplish job duties.
  • Exerting up to 25 pounds of force occasionally and up to 15 pounds of force frequently. May include any of the following:
    • Pushing: Using upper extremities to press against something with steady force to thrust forward, downward, or outward.
    • Pulling: Using upper extremities to exert force in order to drag, haul or tug objects in a sustained motion.

Category

Category Full-Time/Term

Total Number of Scheduled Hours Per Pay Period

70

Union Status

Non-Union

FLSA

Non-Exempt

Expected Salary Minimum

$45,000/annual

Expected Salary Maximum

$50,000/annual

EEO Statement

The American Museum of Natural History is an Equal Opportunity Employer. The Museum does not discriminate with respect to employment, or admission or access to Museum facilities, programs or activities on the basis of race, creed, color, religion, age, disability, marital status, partnership status, gender (including sexual harassment), sex, sexual orientation, gender identity, gender expression, genetic information, pregnancy and lactation accommodations, alienage or citizenship status, current or former participation in the uniformed services, status as a veteran, caregiver, pre-employment marijuana testing, sexual and reproductive health decisions, salary history, national or ethnic origin, height, weight, or on account of any other basis prohibited by applicable City, State, or Federal law. Additional protections are afforded in employment based on arrest or conviction record, status as a victim of domestic violence, stalking and sex offenses, unemployment status, and credit history, in each case to the extent provided by law.

Required fields are indicated with an asterisk (*).

• * Do you have a High School Diploma or equivalent?
  • Yes
  • No
• * Do you have experience with event management and/or project management tools?
  • Yes
  • No

Documents Needed To Apply

Required Documents

• Resume
• Cover Letter

Optional Documents

American Museum of Natural History

200 Central Park West

New York, NY 10024-5192

Open daily, 10am – 5:30pm

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