Public - Operations

Augusta National Golf Club; Augusta (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

Augusta National Golf Club is seeking an Operations team member for the Masters Tournament. You will help maintain the Golf Shop stock, ensure service standards, and support guests throughout the shopping experience.

The role emphasizes resupply and patron flow management, with opportunities to work alongside a world-class team. Pay rate is $14.00 per hour, and the job requires flexibility to work weekends and holidays.

Qualifications

• Experience developing or communicating order quantities preferred.
• Prior management experience preferred.
• Strong time management to prioritize tasks.
• Interpersonal skills to work in a team.
• Ability to work in heat, cold, rain or other adverse conditions.
• Sitting or standing for extended periods.

Responsibilities

• Manage stock levels to ensure timely resupply.
• Communicate resupply quantities by size, style and color.
• Direct stockers to open storage cartons, prepare merchandise for presentation and deliver to displays.
• Maintain safety, cleanliness and presentation of shop/storage space.
• Manage patron flow and assist guests with Masters merchandise.
• Greet and direct members, players, caddies and patrons professionally.
• Attend orientation and training sessions and work schedule including holidays and weekends.

Skills

Order quantities

Management experience

Time management

Interpersonal skills

Ability to work in varied conditions

Job description

Become part of the tradition by working at the upcoming Masters Tournament. You’ll do more than experience the most storied event in sports – you can help us make it even better than the year before. Working and learning alongside a world-class team, you’ll make lasting connections and create memories you – and our patrons - will never forget. At the Masters, every detail matters, and you can make all the difference.

The Operations position is primarily responsible for ensuring sufficient stock levels of an assigned area of the Golf Shop, ensuring all service meets Club standards.

The operations position is responsible for maintaining merchandise inventory and coordinating product resupply or managing patron flow and assisting guests throughout the shopping experience, while ensuring all service meets Club standards.

Pay Rate: $14.00/hr

Essential Functions of the Job

Operations employees may be assigned to a variety of work areas based on operational needs. Examples of these assignments include, but are not limited to, the following:

Operations - Resupply

• Manages product supply levels to decrease resupply time while ensuring merchandise is delivered to appropriate display.
• Communicates necessary resupply quantities by size, style and color with the Assistant Supervisor.
• Directs Tournament Merchandise Stockers to open storage cartons, prepare merchandise for presentation and deliver merchandise to the appropriate display.
• Assists in ensuring the safety, cleanliness and presentation of a specified retail and/or storage space.

Operations - Patron Flow

• Manage the flow of patrons in and around the shop throughout the day.
• Answer any questions patrons have about the Masters, merchandise or directions around the shop or course.
• Assist in data collection to understand closures and peak patron density times.

Other Duties and Responsibilities

• Maintains the confidentiality of all Club business.
• Greets and directs all members, players, caddies and patrons in a friendly, courteous and professional manner.
• Demonstrates a commitment to upholding professional standards in the work environment.
• Performs all other duties assigned by management deemed to be an integral part of the job.
• Attends mandatory orientation and training sessions.
• Required to work schedule as defined by department to include holidays, weekends and overtime as needed.

Qualifications/Skills/Knowledge/Attributes (required unless stated otherwise)

• Prior experience demonstrating proficiency in developing or communicating order quantities is preferred.
• Prior management experience is preferred.
• Strong time management skills to prioritize multiple tasks and meet deadlines.
• Displays interpersonal skills to work in a team environment.
• Ability to work in conditions that may include heat, cold, rain or other adverse conditions.
• Requires sitting or standing for extended periods of time.
• Displays integrity and sincerity interacting with others.