Public Library Outreach & Tech Assistant

City of Austin; United States; On-site; USD 31,734,000 - 34,915,000; Part time

Job summary

City of Austin’s Pleasant Hill Branch Library seeks a part-time Library Associate to support daily library operations and public services. You will assist patrons, manage checkouts and holds, and help users with computers and online catalogs.

The role includes shelving duties, displays, and basic outreach to the community. The position is part-time (20 hours weekly) at the Pleasant Hill Library, with varying shifts including evenings and weekends.

Qualifications

• Associate degree from an accredited college or university plus one year of related experience; substitutions allowed for education.
• Experience in customer service roles, preferably in a library or public-facing setting.
• Ability to work with diverse populations and handle multiple tasks.

Responsibilities

• Greet and assist customers at public service desks.
• Check materials in and out, pull holds, and re-shelve items.
• Assist with customer technology questions and basic device help.
• Create displays and contribute to public programming and outreach.
• Provide clerical support and maintain records and reports.

Skills

Customer service

Oral and written communication

Planning and organizing

Multitasking

Computers & MS Office

Education

Associate degree

Tools

Library automation software

Internet resources

Job description

City of Austin’s Pleasant Hill Branch Library seeks a part-time Library Associate to support daily library operations and public services. You will assist patrons, manage checkouts and holds, and help users with computers and online catalogs.

The role includes shelving duties, displays, and basic outreach to the community. The position is part-time (20 hours weekly) at the Pleasant Hill Library, with varying shifts including evenings and weekends.