Library Associate - Part Time (20 Hours)

City of Austin; United States; Sur place; USD 31 734 000 - 34 915 000; Temps partiel

Résumé du poste

City of Austin’s Pleasant Hill Branch Library seeks a part-time Library Associate to support daily library operations and public services. You will assist patrons, manage checkouts and holds, and help users with computers and online catalogs.

The role includes shelving duties, displays, and basic outreach to the community. The position is part-time (20 hours weekly) at the Pleasant Hill Library, with varying shifts including evenings and weekends.

Qualifications

• Associate degree from an accredited college or university plus one year of related experience; substitutions allowed for education.
• Experience in customer service roles, preferably in a library or public-facing setting.
• Ability to work with diverse populations and handle multiple tasks.

Responsabilités

• Greet and assist customers at public service desks.
• Check materials in and out, pull holds, and re-shelve items.
• Assist with customer technology questions and basic device help.
• Create displays and contribute to public programming and outreach.
• Provide clerical support and maintain records and reports.

Connaissances

Customer service

Oral and written communication

Planning and organizing

Multitasking

Computers & MS Office

Formation

Associate degree

Outils

Library automation software

Internet resources

Description du poste

About This Position

Job Description: Library Associate Purpose: Under limited supervision, this position performs functions for the daily operations of the public library, including providing information and referral services, technology assistance, public programming, and outreach engagement.

Duties, Functions and Responsibilities

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Greets and welcomes customers. Provides direct and indirect customer service to staff and public including staffing public service desks, checking materials in and out, pulling holds, re-shelving items, assisting with customer technology questions, creating displays, and other duties as needed. Creates and implements programs, including outreach engagement, based on community needs and City and department strategic priorities. Responds to customer inquiries and requests for information in-person, by phone, or online; and refers complex inquiries and requests to professional librarians, facilities, and technical staff when needed. Researches and compiles information and resources. Provides administrative support including scheduling and coordinating meetings and room reservations, responding to phone calls, distributing mail, ordering supplies, and completing cash handling tasks. Maintains and manages data, records and reports; and prepares memos, letters, and other documents. Provides guidance to other Library Associates on an as needed basis. Responsibilities - Supervisor and/or Leadership Exercised: None

Knowledge, Skills, and Abilities

• Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
• Knowledge of money handling and accounting practices.
• Knowledge of books, electronic databases, internet resources, bibliographies and reference materials.
• Knowledge of equity, diversity, and inclusion principles and practices in libraries.
• Knowledge of Federal, State, and Local laws.
• Knowledge of City practices, policies, and procedures.
• Skill in customer service principles.
• Skill in oral and written communication.
• Skill in handling multiple tasks and prioritizing.
• Skill in planning and organizing.
• Skill in using computers and related software, including Microsoft Office products.
• Ability to assist library patrons and other staff.
• Ability to provide high-level customer service.
• Ability to work with frequent interruptions and changes in priorities.
• Ability to use library automation and the internet.
• Ability to establish and maintain good working relationships with other City employees and the public.
• Ability to work with people of diverse backgrounds.

Minimum Qualifications

Graduation with an Associate degree from an accredited college or university, plus one (1) year of experience in a related field. Experience may substitute for the education up to the maximum of two (2) years.

Physical Requirements

Must be able to stoop, bend, walk, and reach to heights of six (6) feet. Must be able to pull or lift up to fifty (50) pounds. Must be able to push loaded book truck weighing up to three hundred (300) pounds. Must have manual dexterity to operate computer keyboard.

Preferred Qualifications

Experience providing quality customer service, especially in a library, bookstore, or similar public-facing environment. Proven ability to carry out detailed and repetitive tasks while remaining focused and meeting established timelines. Ability to manage and switch work tasks to meet customer and department needs. Experience working with diverse populations and customers of all ages. Ability to travel to more than one work location.

Notes to Candidate

The Library Associates are responsible for shelving and re-shelving large amounts of library materials. Assisting customers with directional questions and performs routine clerical administrative tasks. Additional tasks include: Sorts and shelves library materials using alphanumeric codes. Arranges returned materials on book trucks to re-shelve. Empties interior and exterior book drops. Supports the circulation desk staff as needed by answering telephones and retrieving materials from shelf areas. Provides directional assistance to customers; assists them in finding items in the collection; refers reference and non-directional questions to appropriate staff. Assists customers with use of computers, printer, copier, and online library catalog. Performs basic maintenance on library equipment; refills paper in copiers, self-check stations, and printers. Performs basic housekeeping to include picking up misplaced library materials to maintain an organized and safe environment. Performs daily opening and closing procedures, enforcing safety and security measures. Assists customers with personal devices and use of library applications.

Work Location(s) & Salary & Hours

Work Location(s): Pleasant Hill Branch Library, 211 E. William Cannon Dr., 78745 Salary Range: $22.15 - $24.37 Hours and Schedule: Visit Austin Public Library for library hours per location. Although a work location is listed regarding this job posting, the location is subject to change and/or other locations may be added. Pleasant Hill Library - Part Time (2) 20 hours weekly Library Associate schedules typically include at least one closing shift per week and weekend shifts. Hours and work schedules are subject to change depending on the business needs of each location. Schedules may vary to include evenings, weekends, holidays, and extended shifts.

Benefits

Working with the City of Austin provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities, and more.

EEO Statement for City of Austin

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call [phone] or Texas Relay by dialing 7-1-1.

Information Regarding Job Posting Dates

The Austin Public Library reserves the right to close posted positions prior to the advertised close date, based on recruitment strategies and business needs. Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time. We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system.

Travel

If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may be required to drive when necessary to multiple locations as part of your regular job duties. You will be responsible for getting to and from these locations in a timely manner. All new employees are required to attend City of Austin and Austin Public Library training as scheduled and should arrange their outside schedules to accommodate such training. This posting may be used to fill additional vacancies of the same job title that may become vacant. The additional vacancies may include a difference in work location, workweek hours, and schedule. Filling additional vacancies from this posting is based on the business needs of the department.

Top Candidate Verification

If Selected as the Top Candidate: Verification of the minimum qualifications (Graduation with an Associate degree from an accredited college or university, plus one (1) year of experience in a related field). Experience may substitute for the education up to the maximum of two (2) years), will be required. You must provide proof of education from an accredited organization/institute. Veteran: Veteran candidates will be required to provide a copy of their DD-214 Language: Must have the ability to read, write, and speak fluently in English.