Public Liaison Assistant - Full Time

City of Santa Fe Springs; Blacksburg (VA); On-site; USD 38,000 - 40,000; Full time

Job summary

The Town of Blacksburg is seeking a Public Liaison Assistant to deliver professional police services to the public while providing administrative support to officers. The role includes greeting visitors, handling inquiries, and coordinating with resources.

It requires rotating shifts, including holidays and weekends, and completion of a 40-hour emergency dispatching training program with VCIN certification within six months of hire.

Qualifications

• High School Diploma or GED required; clerical or communications experience is desirable.
• Ability to enter data into multiple computer programs and spreadsheets.
• Capable of staying calm in emergencies and relaying messages quickly.

Responsibilities

• Serve as the first point of contact for all visitors to the Police Department.
• Receive inquiries from the public and direct them to appropriate resources.
• Operate and monitor VCIN/NCIC, CAD software, and digital mapping software.
• Monitor radio frequencies for police, fire, and rescue and coordinate communications.
• Transmit police messages by radio and telephone and direct officers as needed.
• Assist officers by researching information using computer programs.
• Perform clerical duties and maintain logs.
• Create and share daily intelligence bulletins with relevant personnel.
• Monitor alarm systems and security cameras at various locations.

Skills

Police radio knowledge

Data entry

Calm under pressure

Public interactions

Confidentiality

Strong communication

Microsoft Office

Education

High School Diploma or GED

Tools

VCIN/NCIC

CAD software

Security cameras systems

Job description

General Definition of Work

Under general supervision, the purpose of the Public Liaison Assistant position is the delivery of professional police services to the public while also providing administrative assistance to police officers and various other tasks as assigned.

Shift: Rotating days and nights, including holidays and weekends

The set starting range for this position is $38,157.00 to $39,699.00 annually.

The Town of Blacksburg is an EEO Employer M/F/D/V

Essential Functions

• Serves as the first point of contact for all incoming visitors to the Police Department
• Receives inquiries from the general public in person and by telephone and directs them to the appropriate resources
• Operates and monitors VCIN/NCIC, computer aided dispatch (CAD) software, and digital mapping software
• Operates and monitors several radio frequencies for police, fire, and rescue within the town as well as monitoring radio frequencies from surrounding jurisdictions
• Receives and transmits police messages by radio and telephone, directs officers on duty to meet a variety of problems requiring police action
• Assist police officers by researching and obtaining information through various computer software programs
• Performs clerical duties and maintains various logs
• Creates and maintains daily intelligence bulletins and forwards information to appropriate personnel
• Monitors alarm systems located in various business establishments
• Monitors and operates security cameras for various locations

Knowledge, Skills, And Abilities

• General knowledge of police radio dispatching
• Ability to enter data into various computer programs and spreadsheets
• Ability to remain calm in emergency situations and to quickly relay messages to proper source
• Ability to maintain cooperative relationships with the public and other members of the Police Department
• Ability to treat matters and information as confidential
• A good, clear speaking voice is essential
• Proficiency with Microsoft Office suite to include Word, Excel, Access and Outlook
• Ability to successfully complete a 40-hour emergency dispatching training program and obtain VCIN user certification within six months of hire date
• A satisfactory post-offer, pre-employment criminal background investigation will be required of the selected applicant

Education Requirements

• High School Diploma or GED certification required
• At least one year clerical or communications experience desirable

Special Requirements

• Valid driver's license with a satisfactory driving record

Physical Requirements

• This work requires the occasional exertion of up to 10 pounds of force
• Work regularly requires long periods of sitting or standing in one place with movement restricted to a specific area when working alone
• Work regularly requires speaking or hearing, using hands to finger, handle or feel and repetitive motions, frequently requires walking and occasionally requires standing and reaching with hands and arms
• Work has standard vision requirements; must be able to visually monitor several computer screens and security camera feeds.
• Vocal communication is required for expressing or exchanging ideas by means of the spoken word
• Hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound
• Work requires preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, operating motor vehicles and observing general surroundings and activities
• Work has no exposure to environmental conditions
• Work is generally in a moderately noisy location (e.g., business office, light traffic, emergency radio communications)

The Town of Blacksburg offers a wide range of benefits.