Public Information Supervisor

California Department of Industrial Relations; California; In loco; USD 90.000 - 120.000; Tempo pieno

Descrizione del lavoro

The California Department of Industrial Relations (DIR) Public Information Unit seeks a Public Information Supervisor to lead intake consultation assessments across LCO programs. You will oversee staff, coordinate outreach, and ensure compliance with laws and department policies while driving education and access for the public.

This is a first full supervisory level role with responsibilities for performance reviews, staff development, and collaboration with stakeholders to improve customer

Mansioni

• Direct, supervise, plan, organize, and review the work of team members who provide intake consultation assessments for all programs within the Labor Commissioner’s Office (LCO).
• Provide ongoing training and education to ensure compliance with applicable laws, rules, regulations, and departmental policies and procedures.
• Collaborate with all programs and stakeholders to promote education and access for the public and improve efficiency, effectiveness, and customer satisfaction with LCO’s claims and/or complaint processes.

Descrizione del lavoro

Public Information Unit Overview

The Public Information Unit (PIU) is the subject matter expert in various Labor Commissioner’s Office (LCO) program areas to interview and provide dedicated consultation services to the public on the phone or in‑person (walk‑in assistance or appointments) at a local district office regarding newly filed claims, applications and/or reports of labor law violations. The Public Information Unit prepares and completes referrals and recommendations to the relevant program area to further process the claim, complaint, report or application filed. The Public Information Unit also coordinates and leads intake workshops or clinics.

Job Description And Duties

All DIR employees are expected to conduct themselves in a professional manner that demonstrates respect for all employees and others they encounter during work hours, during work‑related activities, and anytime they represent the Department. Additionally, all DIR employees are responsible for promoting a safe and secure work environment, free from discrimination, harassment, inappropriate conduct, or retaliation.

Under the general direction of the Deputy Chief or their designee, the Public Information Supervisor is responsible for directing, supervising, planning, organizing, and reviewing the work of team members who provide intake consultation assessments for all programs within the Labor Commissioner’s Office (LCO), as well as providing ongoing training and education to ensure compliance with applicable laws, rules, regulations, and departmental policies and procedures.

In addition, the Public Information Supervisor collaborates with all programs and stakeholders to promote education and access for the public and bring forth labor law enforcement awareness. The incumbent also oversees a variety of special projects designed to improve efficiency, effectiveness, and customer satisfaction with LCO’s claims and/or complaint processes. This is a first full supervisory level.

The Public Information Supervisor will be expected to demonstrate a commitment to the Mission and Vision of the Division and execute duties in a Trauma Informed approach.

This posting may be used to fill future vacancies in accordance with 2 CCR 249.3

• 249.3

The incumbent will work in a high‑rise office building in an office setting with artificial lighting. Travel to other offices and community locations is required to meet operational business needs. This is a high‑volume fast‑paced position which manages staff and constantly interfaces with the public.

Working Conditions

Travel required and irregular work hours.

Location

The position is located at:

• 1901 North Rice Avenue, Oxnard, CA 93030
• Santa Barbara County: 110 S. Lincoln St., Ste. 102, Santa Maria, CA 93458.
• Monterey County: 950 E. Blanco Rd., Salinas, CA 93901.

Special Requirements

A Statement of Qualifications (SOQ) is Required. As part of the required application packet, interested applicants must submit an SOQ with their application. The SOQ serves as documentation of each candidate’s ability to present information clearly and concisely in writing. SOQ must be typed in 12‑point Arial font and be no more than one page in length. Applicants who fail to answer the question or submit an SOQ may not be considered. Resumes, letters and other materials will not be evaluated or considered as a response to the SOQ. Candidate name is entered at the top of each page and address the following inquiry:

• Please describe your professional experience as it relates to the Duty Statement for this position. Please give job title, specific examples, and length of time in the specific role.

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s). Applicants will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

Application Deadline

Final Filing Date: 11/14/2026

Required Application Package Documents

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications – Please see Special requirements section of the posting for instructions on the Statement of Qualifications.

Application Addresses

• Department of Industrial Relations
  Cert Mailing Address Sacramento
  Attn: Human Resources/Certs Unit
  1416 9th Street, 13th Floor
  Sacramento , CA 95814

• Department of Industrial Relations
  Cert Drop Off Address Sacramento
  Human Resources/Certs Unit
  1416 9th Street, 13th Floor
  Sacramento , CA 95814
  08:00 AM - 04:00 PM

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug‑free workplace. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.