Public Information Investigator (Outreach)

California Department of Industrial Relations; Los Angeles (CA); Vor Ort; USD 65.000 - 85.000; Vollzeit

Zusammenfassung

The California Department of Industrial Relations, Labor Commissioner’s Office, seeks a dedicated intake consultant to assist the public with wage claim guidance, complaints, and applications in a fast-paced state agency environment. The position is located at 1500 Hughes Way, Long Beach, CA 90810.

Responsibilities include coordinating referrals, presenting information at field events, translating outreach materials, and using Spanish to communicate with monolingual stakeholders.

Qualifikationen

• Fluency in Spanish is required.
• SOQ must be submitted with the application and address all sections.
• Travel throughout California.Safety and public interaction experience is a plus.

Aufgaben

• Conduct intake consultation assessments and assist the public with submitting claims, complaints, applications, or reports.
• Develop and prepare documented referrals to other units and participate in field events to educate the public on labor laws.
• Collaborate with subject matter experts to align outreach initiatives with Division goals and communicate using Spanish when needed.

Kenntnisse

Spanish language proficiency

Jobbeschreibung

Job Description And Duties

Are you excited to start a career with a dynamic State Agency? Do you have a talent for performing efficiently in a fast-paced environment? Do you enjoy flexibility and learning new things?

The Labor Commissioner's Office is comprised of exceptional individuals just like YOU, who contribute to our Agency's goals and success. We celebrate diversity and inclusion, and we are committed to providing guidance, encouragement, and support to our team members to enrich their work and our ability to combat wage theft and put earned wages into the pockets of California workers.

Under the supervision of a Deputy Labor Commissioner Supervisor (Senior Deputy) or designee, the incumbent conducts intake consultation assessments with members of the public for various programs within the Labor Commissioner’s Office (LCO). The incumbent plays a critical role in the initial stages of public engagement by supporting a smooth intake process for individuals seeking guidance and assistance with submitting claims, complaints, applications, and/or reports. Responsibilities include developing and preparing documented referrals to other units, attending field events to educate the public on labor laws, and applying analytical methods to assess potential violations involving liable employers in various claim and report-processing activities.

The incumbent participates in field events, collaborates on translated Spanish outreach materials, and applies analytical methods to assess potential violations involving liable employees. The incumbent also provides information to a broad audience, including underserved and vulnerable workers, workers and employer community-based organizations, and other key stakeholders throughout California.

The incumbent works closely with program subject matter experts to align public outreach initiatives, educational events, and intake activities with the Division’s vision, goals, and objectives.

Utilize Spanish language proficiencies to communicate with monolingual parties, witnesses, stakeholders when Spanish is the primary language. If you are using education to meet one of the patterns of the minimum qualifications, please submit a copy of your degree or transcripts with your application package.

Must successfully pass the Bilingual Proficiency assessment. Teamwork and Collaboration: Promotes team cooperation and encourages participation. Capable of cross functionality and working well with others on a team to achieve personal goals, team goals, and organizational goals. Take responsibility for individual actions to achieve consistent results.

This posting may be used to fill future vacancies in accordance with 2 CCR 249.3

Special Requirements

• The position(s) require(s) fluency in Spanish language. If the State of California does not have a current record documenting your fluency in this language, you will be required to successfully pass an approved language fluency test prior to being hired.

A Statement of Qualifications (SOQ) is required. As part of the required application packet, interested applicants must submit an SOQ with their application. The SOQ serves as documentation of each candidate’s ability to communicate, proficiently, in Spanish and ability to present information clearly and concisely in writing. SOQ must be typed, double spaced, no more than 1 page in length, and address all sections of the question. Do no t include introduction paragraphs. Address the question ONLY. Resumes and/or cover letters DO NOT take the place of the SOQ.

Applications received without an SOQ, that do not include a response to the questions below will not receive further consideration and will be excluded from the hiring process. Please provide a response to the following SOQ:

You MUST be bilingual in Spanish

• Are you proficient in Spanish?
• Describe a time when you used your Spanish language skills to assist a member of the public?
• What was the specific situation, and what was the outcome of your assistance?

Working Conditions

Travel required throughout California. Irregular work schedule at times.

This position is located in: 1500 Hughes Way, Long Beach, CA 90810.

The position is in Long Beach. High-volume, fast-paced office that handles wage claims and consistently interfaces with the public. May travel to assist other offices with conducting conferences. The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday.

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Application Deadline

Final Filing Date: 11/2/2026

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.