Public Information Supervisor

California Department of Industrial Relations; Sonoma (CA); On-site; USD 95,000 - 135,000; Full time

Job summary

California Department of Industrial Relations seeks a Public Information Supervisor to oversee intake consultations across LCO programs. You will direct, supervise, and coordinate staff, ensuring high-quality referrals and compliance with laws and policies.

The role emphasizes staff training, trauma-informed leadership, and collaboration with program stakeholders to improve public access to labor law information and enforcement processes. Travel and irregular hours are required.

Qualifications

• SOQ required. Typed in 12-point Arial font and no more than one page.

Responsibilities

• Direct, supervise, plan, organize, and review intake consultation work for all programs within the Labor Commissioner’s Office (LCO).
• Provide ongoing training and education to ensure compliance with applicable laws, rules, regulations, and departmental policies.

Job description

Public Information Unit Overview

The Public Information Unit (PIU) is the subject matter expert in various Labor Commissioner’s Office (LCO) program areas to interview and provide dedicated consultation services to the public on the phone or in-person (walk-in assistance or appointments) at a local district office regarding newly filed claims, applications and/or reports of labor law violations. The Public Information Unit prepares and completes referrals and recommendations to the relevant program area to further process the claim, complaint, report or application filed. The Public Information Unit also coordinates and leads intake workshops or clinics.

Job Description And Duties

All DIR employees are expected to conduct themselves in a professional manner that demonstrates respect for all employees and others they encounter during work hours, during work-related activities, and anytime they represent the Department. Additionally, all DIR employees are responsible for promoting a safe and secure work environment, free from discrimination, harassment, inappropriate conduct, or retaliation.

Under the general direction of the Deputy Chief or their designee, the Public Information Supervisor is responsible for directing, supervising, planning, organizing, and reviewing the work of team members who provide intake consultation assessments for all programs within the Labor Commissioner’s Office (LCO), as well as providing ongoing training and education to ensure compliance with applicable laws, rules, regulations, and departmental policies and procedures. In addition, the Public Information Supervisor collaborates with all programs and stakeholders to promote education and access for the public and bring forth labor law enforcement awareness. The incumbent also oversees a variety of special projects designed to improve efficiency, effectiveness, and customer satisfaction with LCO’s claims and/or complaint processes. This is a first full supervisory level.

The Public Information Supervisor will be expected to demonstrate a commitment to the Mission and Vision of the Division and execute duties in a Trauma Informed approach.

This posting may be used to fill future vacancies in accordance with 2 CCR

• 249.3

To be considered for this Deputy Labor Commissioner Supervisor job opportunity, applicants must be either reachable on an employment list, have transfer eligibility or have reinstatement eligibility. Applicants who fail to answer the question or submit an SOQ may not be considered.

Special Requirements

A Statement of Qualifications (SOQ) is Required. As part of the required application packet, interested applicants must submit an SOQ with their application. The SOQ serves as documentation of each candidate’s ability to present information clearly and concisely in writing. SOQ must be typed in 12-point Arial font and be no more than one page in length. Resumes, letters and other materials will not be evaluated or considered as a response to the SOQ. Candidate name is entered at the top of each page and address the following inquiry:

• Please describe your professional experience as it relates to the Duty Statement for this position. Please give job title, specific examples, and length of time in the specific role.

Working Conditions

Travel required and irregular work hours.

This position will be filled in either Oxnard, Salinas or Santa Rosa, depending on the selected candidate’s preference.

50 "D" Street

Santa Rosa, CA 95404

Ventura County: 1901 North Rice Avenue, Oxnard, CA 93030.

Sonoma County: 50 "D" Street, Santa Rosa, CA 95404.

Monterey County: 950 E. Blanco Rd., Salinas, CA 93901.

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.