Public Information & Citizen Services Specialist

Commonwealth Museum; Boston, Northern (MA, KY); Hybrid; USD 52,000 - 76,000; Full time

Job summary

The Secretary of the Commonwealth's office in Massachusetts is seeking a Public Information Specialist within the Citizen Information Service Division. The role handles citizen inquiries via telephone, email, and mail, promoting accessibility and responsiveness across state government.

Staff are cross-trained to support other divisions as needed. Key duties include handling high-volume inquiries, maintaining resource directories, researching designated topics, and managing correspondence under

Qualifications

• Excellent oral, written communication and comprehension
• Spanish speaker preferred
• Organize material in a clear, coherent manner
• Ability to handle many tasks simultaneously
• Capable of prioritizing
• Ability to absorb information quickly and communicate it clearly
• Cooperative attitude to facilitate a shared workload in a fast-paced office environment
• Aptitude for research necessary
• Interpersonal office and telephone skills
• High school diploma or GED

Responsibilities

• Answer high volume citizens’ telephone inquiries about state government promptly and courteously
• Keep and update information resource directories, files, and materials
• Research topics designated by the Director or supervisor
• Handle correspondence when assigned by the Director or Supervisor

Skills

Excellent communication

Spanish preferred

Multitasking

Research aptitude

Customer service mindset

Education

High school diploma or GED

Job description

The Secretary of the Commonwealth's office in Massachusetts is seeking a Public Information Specialist within the Citizen Information Service Division. The role handles citizen inquiries via telephone, email, and mail, promoting accessibility and responsiveness across state government.

Staff are cross-trained to support other divisions as needed. Key duties include handling high-volume inquiries, maintaining resource directories, researching designated topics, and managing correspondence under