Public-Impact UX/UI Designer

Everblue

United States

On-site

USD 90,000 - 140,000

Full time

7 days ago

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Job summary

Everblue, a North Carolina company, seeks a UX/UI Product Designer to own user experiences across software (Everserve) and blended programs. You’ll translate complex program needs into accessible, intuitive flows, build a design system in Figma, and map end-to-end journeys for non-digital services.

Collaboration with product, engineering, and program teams is essential for impactful, user-centered solutions.

Qualifications

Five or more years of UX/UI or service design experience, ideally spanning both digital products and non-digital or blended program experiences.
Bachelor’s degree in Design, Human-Computer Interaction, or a related field, or equivalent experience demonstrated through a portfolio.
Proficiency in Figma, Sketch, Adobe XD, or comparable design and prototyping tools. Basic HTML5, CSS3, and JavaScript skills are a plus.
Working knowledge of service design methods (journey mapping, service blueprinting, process mapping) and experience applying them to a real operational program, not just software.
Clear, direct communication skill, written and verbal, with technical and non-technical audiences.
A track record of resolving user pain points, on screen or in a process, through design decisions grounded in evidence.

Responsibilities

Translate complex program requirements into user flows, wireframes, mockups, and prototypes for Everserve.
Build and maintain a Figma-based design system that engineering can implement directly.
Audit existing user flows for usability and accessibility gaps, and document findings with proposed fixes.
Make design and user-experience decisions for core and new Everserve functions and features.
Map and redesign end-to-end experiences for Everblue’s non-digital and blended programs, for example, how a student discovers, enrolls in, and completes a class.
Design and deliver journey maps, service blueprints, and process flows built for the people who run and use them, not just the people who build software.
Identify friction points across a program’s full lifecycle and propose clear, workable fixes for both the participant and staff experience.
Support the product and program vision through research, prototyping, and user testing.
Collaborate daily with product managers, engineers, implementation specialists, and program teams.
Raise questions, propose new approaches, and advocate for the user throughout the process.