Public Health Data Onboarding Tech Support

360 IT Professionals; City of Albany (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

360 IT Professionals is seeking a Technical Support Specialist in Albany, NY for a 12-month contract aimed at enhancing public health data exchanges. The specialist will troubleshoot technical issues, provide onboarding support and develop documentation for end-user processes.

Successful candidates will have a Bachelor's degree and significant experience in technical support, data exchange systems, and the ability to work collaboratively with both technical staff and end users.

Qualifications

• 3+ years troubleshooting hardware and software issues.
• 3+ years end user support for software applications.
• 3+ years preparing technical documents and reference materials.
• 3+ years interpreting application-level access logs.

Responsibilities

• Provide hands-on technical customer support.
• Troubleshoot hardware and software issues for data exchange.
• Prepare documentation for onboarding steps.
• Collaborate with developers to solve technical issues.

Skills

Troubleshooting hardware and software issues

Providing end user support

Communicating with users and stakeholders

Preparing technical documents

Interpreting system-level logs

Education

Bachelor’s degree in computer science, engineering, IT or public health

Tools

Windows

Linux

Job description

360 IT Professionals is seeking a Technical Support Specialist in Albany, NY for a 12-month contract aimed at enhancing public health data exchanges. The specialist will troubleshoot technical issues, provide onboarding support and develop documentation for end-user processes.

Successful candidates will have a Bachelor's degree and significant experience in technical support, data exchange systems, and the ability to work collaboratively with both technical staff and end users.