Public Health Customer Service Rep (Flexible Schedule)

Georgia Department of Public Health (GA); Vienna (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement plan (ERS)

13 paid holidays

Vacation and sick leave

Paid parental leave

Dental

Vision

Long-term care

Life insurance

Job summary

The Georgia Department of Public Health is seeking a Customer Service Rep 1 for the Dooly County Health Department to support patients, process data, and provide information on services. The position focuses on front-line customer service, intake, and clerical duties to assist the department in delivering essential public health programs.

The role requires a high school diploma or GED and at least one year of customer service experience, with strong communication and organizational skills.

Qualifications

• High school diploma or GED required.
• One year of experience in a customer service setting.
• Excellent verbal and written communication skills.

Responsibilities

• Assist patients with questions regarding available services.
• Conduct patient intake and data entry.
• Verify patient insurance information.
• Collect fees for services rendered.
• Answer and direct incoming telephone calls.
• Operate standard office equipment.
• Provide program and service information to patients and the public.
• Maintain and organize files and records.
• Perform other duties as assigned.

Skills

Customer service

Data entry

Telephone handling

Communication

Education

High school diploma/GED

Job description

The Georgia Department of Public Health is seeking a Customer Service Rep 1 for the Dooly County Health Department to support patients, process data, and provide information on services. The position focuses on front-line customer service, intake, and clerical duties to assist the department in delivering essential public health programs.

The role requires a high school diploma or GED and at least one year of customer service experience, with strong communication and organizational skills.