Public-Facing Web Content Designer (Hybrid)

California Department of Health Care Services; Sacramento (CA); On-site; Full time

Job description

Work Location: Sacramento County

Job Description And Duties

Why Join DHCS?

The Department of Health Care Services (DHCS) is the backbone of California’s health care safety net. Our success is made possible by the hard work of more than 4,800 DHCS team members and through collaboration with the federal government and other state agencies, counties, and partners for the care of low-income families, children, pregnant women, older adults, and persons with disabilities. This is an exciting opportunity to join our diverse team in the following role. If you are interested in joining our team, apply today!

About this Role

The Website Content Designer plays a key role in shaping the information Californians rely on when seeking health care guidance from DHCS. As part of the Digital Media Section’s web team within the Office of Communications, you will design, write, and maintain clear, accessible, user-focused content on the DHCS public website.

Working Conditions

Please see the Telework and Salary Information section below for telework, reporting location, and temporary statewide salary reduction details.

Minimum Requirements

• ANALYST II
• ANALYST I

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details

Job Code #: JC-524179

Position #(s): 803-050-5393-XXX

Working Title: Website Analyst (Hybrid Option)

Classification: ANALYST II

$6,031.00 - $7,775.00

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Shall Consider: ANALYST I $3,861.00 - $6,464.00

# of Positions: Multiple

Telework: Hybrid

Job Type: Permanent, Full Time

Department Information

DHCS’ purpose is to provide equitable access to quality health care leading to a healthy California for all. DHCS is a dynamic organization with ambitious goals and talented, committed employees. We work hard every day to fulfill our vital responsibility to support the delivery of quality health care to Californians. DHCS is committed to addressing disparities within our organization and in our communities through efforts toward greater diversity, equity, and inclusion. This is accomplished, in part, by a commitment toward employing a diverse workforce that reflects the many communities we serve, and by promoting and enforcing equal employment opportunity.

Take a look at some of DHCS' recent projects and happenings that our Department has accomplished in the DHCS Newsroom.

Department Website: https://www.dhcs.ca.gov/Pages/AboutUs.aspx

Special Requirements

Statement Of Qualifications Requirement Section

Applicants must submit a Statement of Qualifications (SOQ) as part of their application package. The SOQ is a narrative discussion in which applicants demonstrate how their background and experience prepare them for this role. Resumes and cover letters do not replace the SOQ. Applicants who fail to submit an SOQ may not be considered.

Formatting Requirements

Please submit a document that is no longer than three pages, double spaced, in 12 point Courier New font, with numbered responses and your full name and Job Control Number at the top of each page.

SOQ Questions

• Describe your experience creating or improving public facing content. Include the types of audiences you supported and the tools or processes you used.
• Explain a time when you worked with subject matter experts (SMEs) or program staff to turn complex or technical information into content the public could easily understand. What was your role, and what did you approach?
• Describe your experience working in content management systems (CMS), such as WordPress, SharePoint, Sitecore, or others. Include any examples of building pages, updating layouts, managing components, or supporting large websites.
• Describe a time when you learned or explored a new feature, setting, or workflow in a content management system or digital tool to help improve content quality, fix a display or formatting issue, or make your publishing process more efficient. What motivated you to explore it, and what did you learn?

Candidates who do not complete and submit an SOQ may not be considered for this position.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Content & Communication Skills

• Ability to write and edit clear, user-focused content for public audiences
• Experience applying plain language and accessibility principles
• Skill in organizing complex information into intuitive layouts and page structures
• Strong attention to detail and ability to manage multiple projects and deadlines

Technical & CMS Skills

• Experience working in a content management system
• WordPress experience is highly desirable, including comfort with themes, plugins, troubleshooting, or workflow improvements
• Curiosity and initiative in exploring tools or features that make web content more accurate, accessible, or efficient
• Ability to identify and resolve display, formatting, or structural issues in web content

Collaboration & Transparency Work

• Ability to work with subject matter experts to gather, interpret, and publish information
• Interest in supporting DHCS’ federal transparency responsibilities, including CMS Final Rule updates
• Strong communication and partnership-building skills with technical and non-technical staff

Benefits

• Continuous and ongoing training
• Diversity, Equity, and Inclusion program activities
• Employee Assistance Program (EAP)

• Medical, including health, dental, and vision insurance.
• Paid Holidays and vacation/leave
• Defined retirement program
• Savings Plus Program (401(k), 457)
• Medical/Dependent Care Reimbursement Accounts

Full benefits information can be found on CalHR's California State Civil Service Employee Benefits Summary.

DHCS 2023-2027 Strategic Plan provides more information about our commitment to serving Californians and organizational excellence.

Contact Information

The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

Department Website: https://www.dhcs.ca.gov/Pages/AboutUs.aspx

Human Resources Contact: Irene Perez [phone] [e-mail]

Hiring Unit Contact: Yen Le [phone] [e-mail]

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact: EEO Officer [phone] [e-mail]

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Telework & Salary Information

This position is currently eligible for telework up to three days per week and is required to report in person a minimum of two days per week. The amount of telework is at the discretion of the Department and is subject to change consistent with DHCS’ Telework Program and Government Code sections 14200 – 14203. Telework is available to California residents, and proof of residency may be required.

Beginning July 1, 2026, pursuant to Executive Order N-22-25 issued March 3, 2025, and California Department of Human Resources (CalHR) Statewide Guidance issued March 5, 2025, DHCS team members generally will be required to report in-person a minimum of four days per week unless exempted/excepted.

The DHCS office location for this position is: 1501 Capitol Ave, Sacramento, CA 95814.

Personal Leave Program (PLP) 2025 Agreement

Salary

Effective July 1, 2025, the California Department of Human Resources (CalHR) implemented the temporary Personal Leave Program 2025 (PLP 2025). PLP 2025 directs that each employee receive a temporary reduction in pay in exchange for PLP 2025 leave credits. The temporary salary reduction percentage and the number of PLP 2025 leave credits are based on the position’s associated bargaining unit. The salary range(s) included in this job advertisement do not include the temporary salary reduction. Please reach out to the hiring unit contact listed on this job advertisement for details.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug‑free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.