Public Communications & Engagement Specialist

Dutuc; New York (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Hands-on training

Collaborative team

Development opportunities

Advancement opportunities

Competitive compensation

Job summary

Dutuc is seeking a confident Communications Agent to share information clearly, support positive relationships with customers and the public, and represent the organization professionally.

This role is suited to someone who enjoys interacting with people, explaining information, and learning new procedures. We offer hands-on training and a collaborative team environment to foster growth and development.

Qualifications

• Strong verbal and written communication skills.
• Excellent interpersonal and active listening abilities.
• Professional, approachable, and confident demeanor.
• Ability to explain information clearly to different audiences.
• Good organizational and problem-solving skills.
• Adaptability and willingness to learn new procedures.
• Ability to collaborate effectively with a team.
• Previous communications or customer-facing experience is beneficial but not required.

Responsibilities

• Provide clear and accurate information about company products, services, and initiatives.
• Engage with customers and members of the public in a professional manner.
• Assist with promotional activities and public-facing initiatives.
• Explain available services and product benefits based on customer needs.
• Help prepare informational materials and presentations.
• Maintain consistent messaging in accordance with company guidelines.
• Gather feedback and share relevant observations with team members.
• Coordinate with colleagues to support customer engagement activities.
• Address general questions and direct more complex concerns to the appropriate department.
• Contribute ideas to improve the clarity and effectiveness of customer interactions.

Skills

Verbal communication

Written communication

Interpersonal skills

Active listening

Professional demeanor

Organizational skills

Problem-solving

Team collaboration

Adaptability

Willingness to learn

Job description

Dutuc is seeking a confident Communications Agent to share information clearly, support positive relationships with customers and the public, and represent the organization professionally.

This role is suited to someone who enjoys interacting with people, explaining information, and learning new procedures. We offer hands-on training and a collaborative team environment to foster growth and development.