Customer Success & Support Specialist

Dutuc; Boston (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

Dutuc is seeking a professional, approachable Customer Service Officer to maintain positive relationships with customers and provide reliable assistance. You will understand needs, explain solutions, and resolve concerns with patience in a service-oriented team.

The role emphasizes learning, collaboration, and contributing to a high-quality customer experience, with opportunities for growth.

Qualifications

• Strong verbal communication and interpersonal skills.
• Customer-focused attitude and professional demeanor.
• Good listening, problem-solving, and decision-making abilities.
• Patience and composure when handling challenging situations.
• Strong attention to detail and organizational skills.
• Dependable, adaptable, and willing to learn.
• Ability to work independently and collaboratively.
• Previous customer service experience is beneficial but not required.

Responsibilities

• Welcome customers and provide accurate information about products and services.
• Identify customer needs and recommend appropriate solutions.
• Respond to inquiries and address concerns in a timely, courteous manner.
• Explain company procedures, service options, and relevant information clearly.
• Maintain professional and positive customer interactions.
• Help resolve service issues and elevate complex matters when necessary.
• Document customer feedback and relevant service details accurately.
• Collaborate with colleagues to improve the overall customer experience.
• Follow company policies and established service standards.
• Identify recurring concerns and share suggestions for improvement.

Skills

Verbal communication

Interpersonal skills

Active listening

Problem solving

Patience

Attention to detail

Organizational skills

Teamwork

Adaptability

Job description

Dutuc is seeking a professional, approachable Customer Service Officer to maintain positive relationships with customers and provide reliable assistance. You will understand needs, explain solutions, and resolve concerns with patience in a service-oriented team.

The role emphasizes learning, collaboration, and contributing to a high-quality customer experience, with opportunities for growth.